ALL car parks are very busy this Labour Day long weekend, with limited drive-up spots available. Please consider alternative transport options.  If you do have a car park booking, please have your QR code ready for a smooth entry and exit and allow extra time to find a spot. Our roads and car parks may have changed since your last visit. Due to ongoing construction in the T123 car park Pick up and Drop off areas, passengers should plan for potential delays of up to an hour during peak times. Learn more about the Naarm Way Stage 2 project: https://www.melbourneairport.com.au/plan-ahead To avoid congestion, we recommend using the equivalent pick-up and drop-off facilities at nearby Terminal 4 car park, just a short 10-minute walk from Terminals 1, 2, and 3. Simply drive to the Terminal 4 Car Park and proceed to Level 2 for Drop off or Level 1 for Pick up. Thank you for your patience while we are building your airport.

帮助要点

如果您在我们的停车场内需要帮助处理任何物品,请留意我们的帮助点。在任何帮助点或出入口处按下对讲机上的“HELP”按钮,与我们友好的客户服务团队交谈。

无论您是丢失了钥匙或二维码、找不到汽车、电池电量耗尽还是汽油用完,我们的团队都会为您提供帮助。

紧急事项

如果情况紧急,请致电 03 9297 1318 并提供您的在线查询号码。

我们目前遇到电话和在线查询的高需求,这可能会导致一些延迟。该团队正在努力尽快回复所有查询。

常规查询

我们随时为您提供帮助。一般咨询 请联系我们:+ 61 3 9297 1318。 

有关我们的停车场或您的停车预订的一般问题,您也可以 在此处 填写表格,我们会尽快回复。