Help & Information
Flexible bookings
You can amend or cancel your parking booking up to 2 hours prior to your booked arrival time, with no extra fees.
Put yourself in control by using the Manage my booking option on our website. This is available up to 2 hours prior to your booked arrival time. If there is a fare difference for your new booking, you will be required to pay any difference.
If you need to cancel within 2 hours of your booked arrival time, call our customer service team on +61 3 9297 1318 for assistance.
Refunds
If for any reason you need to request a refund from us, please fill out the form below and we will get back to you as soon as possible.
Please ensure you have completed all of the required fields within the Refund Application and attach any supporting evidence such as proof of purchase and car park exit receipts.
All personal information provided as part of this refund application will be collected, used and stored in accordance with the Melbourne Airport Privacy Policy
Please be advised the current processing time for parking refunds is around 8-9 business days. We appreciate your patience.