Are there showers at Melbourne Airport?

Yes, there are shower facilities located in T2. Please note there is no facility to rent towels.

I need to book a wheelchair or assistance for my family member or members who are flying in/out of Melbourne Airport – how do I arrange assistance?

Terminals assistance

Wheelchair Assistance via Airlines

Wheelchair assistance is the responsibility of the airlines.

Please advise your airline or travel agent when making a flight booking of any accessibility needs or assistance required at the airport. The airline or travel agent can then make necessary arrangements, for example, to book a wheelchair or offer assistance to the aircraft.

Airlines may have different guidelines for the carriage of people with accessibility needs and requirements for special assistance. We recommend that you speak to your airline at the time of your booking and check the airline’s website for its special assistance and accessibility policies and procedures.

For more information view airline contact details.

Onsite Mobility Hubs – Trial Service (Available Until 10 January 2025)

Melbourne Airport, in partnership with Travellers Aid, is trialling Onsite Mobility Hubs aimed at improving the airport experience for passengers with limited mobility. These hubs offer assistance for moving between car parks, check-in areas, baggage halls, and pick-up/drop-off zones.

This is a free of charge service and bookings are not necessary. The service is available from Monday to Friday between 10am and 6pm. For any queries, please contact Travellers Aid on 0492 868 960.

For more details, view Onsite Mobility Hubs Trial Service.


Kerbside assistance

For transfers between the airport’s car parks, pick-up/drop-off zones, and check-in areas:

• During Onsite Mobility Hub Operating Hours (until 10 January 2025):
  • Contact Travellers Aid at 0492 868 960 (Monday to Friday, 10:00 AM – 6:00 PM).
• Outside Operating Hours:
  • Customer Concierge: Call +61 3 9297 1318 (Monday to Friday, 9:00 AM – 5:00 PM).
  • Chaplaincy Service: Available 24/7 at  +61 3 9297 1488.
  • Special Assistance Request: Complete the Special Assistance form, and our team will contact you to arrange support.

Can I purchase foreign currency at Melbourne Airport?

Travelex has multi-currency ATMs located throughout the International terminal where you can buy a range of foreign currencies. Currency exchange booths are also located throughout the International Terminal.

ATMs and Foreign Exchange

Automatic Teller Machines (ATMs) are located throughout the airport as listed below: 

All AUD ATMS only

ATMx by Armaguard    T1 Landside – Departures Level 1 before security, opposite Qantas check-in counters

ATMx by Armaguard    T1 Landside – Arrivals ground level

Prosegur                       T2 Landside – Opposite AFL Kitchen & Bar

Prosegur                       T2 Landside Departures – Between Sunglass Hut and Gate 2

Prosegur                       T2 Airside - Arrivals Baggage Hall besides Prosegur store

Prosegur                       T2 Landside Arrivals – Ground floor – In front of Prosegur store (next to Welcome Centre)

Prosegur                       T3 Landside Arrivals - Ground Floor -  Between T3 and T2 landside, in front of escalators

Prosegur                       T4 Airside – In the food court, next to the Coca Cola vending machines near Gate 10


Currency Exchange ATMS

FX - Prosegur                T2 Landside – Departures near check in J within the Prosegur store frontage

FX - Prosegur                T2 Landside – Departures near check in M within the Prosegur store frontage

2 x FX - Prosegur          T2 Airside – Departures Level 1 after security before Duty Free

1 x FX Prosegur             T2 Airside – Departures between Sunglass Hut and Gate 2

FX - Prosegur                T2 Airside – Departures near Gate 6

2 x FX - Prosegur          T2 Airside – Departures near Gate 7

Currency Exchange:

If you haven’t exchanged currency before getting to the airport, you’re able to do so at the Prosegur Foreign Exchange stores located in T2 Departures (before security and after security) and T2 Arrivals.  


Prosegur Foreign Exchange Store Locations

Prosegur – T2 Landside –  Near M check in counter - Open 5am – 11pm

Prosegur – T2 Landside  – Near J check in counter - Open 6am – 11pm

Prosegur – T2 Arrivals Landside – Next to Hudsons - Open 7am – 10pm

Prosegur – T2 Airside – Before Duty Free Entrance - Open 5am – 11pm

Prosegur – T2 Arrivals Airside – Near Gate 2 - Open 24 hours

Prosegur – T2 Arrivals Airside -  Next to Duty Free - Open 6am – 11pm

Prosegur – T2 Arrivals Airside – Near baggage area - Open 5am –11pm

Find out more about Prosegur services.

Where can I find lost property?

Melbourne Airport has a lost property service located in Terminal 3, behind the Virgin Australia check-in.

Contact lost property direct for inquiries about items lost while inside the airport. Please note if you lost an item on an aircraft, you will have to notify the airline.

Is there a prayer room at the airport?

Yes, there are two 24/7 multi-denominational prayer rooms which are located:

• On the ground floor between Terminal 2 and 3
• In Terminal 2, after security (opposite Cafe Sol)

Find out more about the prayer room and the airport Chaplaincy program.

Is there a service at Melbourne Airport to help secure and wrapping my bag?

Bag wrapping services are available at Melbourne Airport within the check in area in T2. For more information, please see Secure Travel.

ATMs and Foreign Exchange

Automatic Teller Machines (ATMs) are located throughout the airport as listed below: 

All AUD ATMS only

ATMx by Armaguard    T1 Landside – Departures Level 1 before security, opposite Qantas check-in counters

ATMx by Armaguard    T1 Landside – Arrivals ground level

Prosegur                       T2 Landside – Opposite AFL Kitchen & Bar

Prosegur                       T2 Landside Departures – Between Sunglass Hut and Gate 2

Prosegur                       T2 Airside - Arrivals Baggage Hall besides Prosegur store

Prosegur                       T2 Landside Arrivals – Ground floor – In front of Prosegur store (next to Welcome Centre)

Prosegur                       T3 Landside Arrivals - Ground Floor -  Between T3 and T2 landside, in front of escalators

Prosegur                       T4 Airside – In the food court, next to the Coca Cola vending machines near Gate 10


Currency Exchange ATMS

FX - Prosegur                T2 Landside – Departures near check in J within the Prosegur store frontage

FX - Prosegur                T2 Landside – Departures near check in M within the Prosegur store frontage

2 x FX - Prosegur          T2 Airside – Departures Level 1 after security before Duty Free

1 x FX Prosegur             T2 Airside – Departures between Sunglass Hut and Gate 2

FX - Prosegur                T2 Airside – Departures near Gate 6

2 x FX - Prosegur          T2 Airside – Departures near Gate 7

Currency Exchange:

If you haven’t exchanged currency before getting to the airport, you’re able to do so at the Prosegur Foreign Exchange stores located in T2 Departures (before security and after security) and T2 Arrivals.  


Prosegur Foreign Exchange Store Locations

Prosegur – T2 Landside –  Near M check in counter - Open 5am – 11pm

Prosegur – T2 Landside  – Near J check in counter - Open 6am – 11pm

Prosegur – T2 Arrivals Landside – Next to Hudsons - Open 7am – 10pm

Prosegur – T2 Airside – Before Duty Free Entrance - Open 5am – 11pm

Prosegur – T2 Arrivals Airside – Near Gate 2 - Open 24 hours

Prosegur – T2 Arrivals Airside -  Next to Duty Free - Open 6am – 11pm

Prosegur – T2 Arrivals Airside – Near baggage area - Open 5am –11pm

Find out more about Prosegur services.

ATMs and Foreign Exchange

Automatic Teller Machines (ATMs) are located throughout the airport as listed below: 

All AUD ATMS only

ATMx by Armaguard    T1 Landside – Departures Level 1 before security, opposite Qantas check-in counters

ATMx by Armaguard    T1 Landside – Arrivals ground level

Prosegur                       T2 Landside – Opposite AFL Kitchen & Bar

Prosegur                       T2 Landside Departures – Between Sunglass Hut and Gate 2

Prosegur                       T2 Airside - Arrivals Baggage Hall besides Prosegur store

Prosegur                       T2 Landside Arrivals – Ground floor – In front of Prosegur store (next to Welcome Centre)

Prosegur                       T3 Landside Arrivals - Ground Floor -  Between T3 and T2 landside, in front of escalators

Prosegur                       T4 Airside – In the food court, next to the Coca Cola vending machines near Gate 10


Currency Exchange ATMS

FX - Prosegur                T2 Landside – Departures near check in J within the Prosegur store frontage

FX - Prosegur                T2 Landside – Departures near check in M within the Prosegur store frontage

2 x FX - Prosegur          T2 Airside – Departures Level 1 after security before Duty Free

1 x FX Prosegur             T2 Airside – Departures between Sunglass Hut and Gate 2

FX - Prosegur                T2 Airside – Departures near Gate 6

2 x FX - Prosegur          T2 Airside – Departures near Gate 7

Currency Exchange:

If you haven’t exchanged currency before getting to the airport, you’re able to do so at the Prosegur Foreign Exchange stores located in T2 Departures (before security and after security) and T2 Arrivals.  


Prosegur Foreign Exchange Store Locations

Prosegur – T2 Landside –  Near M check in counter - Open 5am – 11pm

Prosegur – T2 Landside  – Near J check in counter - Open 6am – 11pm

Prosegur – T2 Arrivals Landside – Next to Hudsons - Open 7am – 10pm

Prosegur – T2 Airside – Before Duty Free Entrance - Open 5am – 11pm

Prosegur – T2 Arrivals Airside – Near Gate 2 - Open 24 hours

Prosegur – T2 Arrivals Airside -  Next to Duty Free - Open 6am – 11pm

Prosegur – T2 Arrivals Airside – Near baggage area - Open 5am –11pm

Find out more about Prosegur services.

Medical Centre

Yes, Melbourne Airport Health and Medical Centre is located on level 1 in T1 (Qantas domestic).

Open hours - Monday–Thursday, 8am – 4pm, Friday, 9.30am – 5pm, Closed Saturday, Sunday and public holidays

Pharmacy/Chemist

Yes, there is a pharmacy in T1, T2 and T4.

Find out more about the Amcal pharmacies in T2 and T4.

Post Office

There is no post office in the terminals however there are two Australia Post mail boxes located at Melbourne Airport – one on Departures Drive (T1 Qantas, Departures end) and one on the ground floor of the Transport Hub near T4 (car park).

Mobile Phone Charging Stations

Phone charging stations are available at various locations in both the International and Domestic terminals.

If you have forgotten your phone charger, don’t worry. You can purchase a charger from the following stores:

• JB Hi-Fi in Terminal 1
• Optus, Vodafone and Welcome Centre in Terminal 2 Arrivals Hall 
• Tech2Go in Terminal 3 and Terminal 4 
• Selected WH Smith stores throughout the airport

Does Melbourne Airport have free Wi-Fi?

We sure do. It’s available throughout the terminals (T2, T3 &T4) including public spaces. Please note that Wi-Fi connectivity is not available in Terminal 1, which is operated by Qantas.

See more about Wi-Fi.

Are there any smoking areas at Melbourne Airport?

Designated smoking areas are limited at Melbourne Airport.

Melbourne Airport has created smoke-free areas at our Arrivals and Departures entrance and exit in T2, T3 and T4, clearly marked with signage.

If you are a smoker, we ask that you please ensure you use the designated smoking areas provided and do not smoke in the marked smoke-free areas.

Victorian and Commonwealth Governments do not allow smoking in enclosed areas including the terminal building. Customs and Border Security do not permit transit passengers to exit the terminal. For these reasons, Melbourne Airport is unable to provide smoking areas for transiting passengers.

The use of e-cigarettes is also not permitted within the terminal building and can only be used within external designated smoking areas at Melbourne Airport.