Car parks are busy

ALL car parks are very busy over the Easter period, with limited drive-up spots available. Please consider alternative transport options. Please have your QR code ready for a smooth entry and exit. Our roads and car parks may have changed since your last visit. Due to ongoing construction in the T123 car park pick-up and drop-off areas, passengers should plan for potential delays of up to an hour during peak times. Learn about the Naarm Way Stage 2 project to plan ahead: https://www.melbourneairport.com.au/plan-ahead. To avoid congestion, we recommend using the equivalent pick-up and drop-off facilities at nearby Terminal 4 car park, just a short 10-minute walk from Terminals 1, 2, and 3. Simply drive to the Terminal 4 Car Park and proceed to Level 2 for drop-offs or Level 1 for pick-ups. Thank you for your patience.

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Help & Information

Help & Information / Parking / Parking customer serviceBrowse Help & Information+

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Help points

If you need a hand with anything while in our car parks, look out for our Help Points. Press the “HELP” button on the intercom at any Help Point or at entry and exit gates to speak to one of our friendly customer service team.

Whether you've lost your keys or QR code, can't locate your car, have a flat battery, or have run out of petrol, our team will help you.

Urgent matters

If the matter is urgent please call on 03 9297 1318 and quote your online enquiry number.

We are currently experiencing a high demand in phone and online enquiries, which may cause some delays. The team is working hard to respond to all enquiries as quickly as possible.

General queries

We are here to help. For general enquiries contact us on: +61 3 9297 1318. 

For general questions about our car parks or your parking booking, you can also complete the form here and we'll respond as soon as possible.