ALL car parks are very busy this Labour Day long weekend, with limited drive-up spots available. Please consider alternative transport options.  If you do have a car park booking, please have your QR code ready for a smooth entry and exit and allow extra time to find a spot. Our roads and car parks may have changed since your last visit. Due to ongoing construction in the T123 car park Pick up and Drop off areas, passengers should plan for potential delays of up to an hour during peak times. Learn more about the Naarm Way Stage 2 project: https://www.melbourneairport.com.au/plan-ahead To avoid congestion, we recommend using the equivalent pick-up and drop-off facilities at nearby Terminal 4 car park, just a short 10-minute walk from Terminals 1, 2, and 3. Simply drive to the Terminal 4 Car Park and proceed to Level 2 for Drop off or Level 1 for Pick up. Thank you for your patience while we are building your airport.

逾期滞留保证——条款与条件

更新于2026年2月25日

1. 如果你因以下原因之一被阻止返回墨尔本机场取车并离开墨尔本机场停车场,则可批准逾期滞留保证退款:

A) 您的返程航班因以下不可预见的情况被取消:

(i)政府强制维多利亚州与您返回州之间的边境关闭;或

(ii) 航空公司取消,前提是航空公司未提供替代航班,否则你必须返回墨尔本机场取车并按照最初在线预订离开停车场。

b)你因身体疾病或无能力无法飞行。

c) 您返回墨尔本机场的航班因任何原因延误,且抵达时间晚于墨尔本机场公布的到达时刻表。

2. 要验证您的逾期停留保证退款,请访问我们网站上的以下退款页面: https://www.melbourneairport.com.au/Passengers/Parking/General-parking-info/Amendments-refunds

3. 在退款页面,您需要填写联系方式,包括姓名、电子邮件、电话号码、车辆登记和在线预订参考号。

4. 在退款页面的评论区,请注明预订确认邮件中的预订号码。

5. 你需要上传回程机票的扫描件、航空公司或医疗提供者提供的延误或取消证明。你还需要提供你希望退款的逾期滞留费用扫描件。如果不提供所需的支持文件,逾期停留费用将不会退还。 

6. 作为退款申请一部分提供的所有个人信息,将按照墨尔本机场隐私政策(https://www.melbourneairport.com.au/Passengers/Privacy-policy)收集、使用和存储。

7. 请注意,逾期滞留担保退款仅会因第1条列出的三个原因之一发放 。

8. 墨尔本机场保留请求更多信息以验证退款申请的权利。

9. 逾期停留保证仅适用于在线预订,墨尔本机场停车条款与条件(https://www.melbourneairport.com.au/melbourne-airport-parking-terms-and-conditions)及墨尔本机场停车场在线预订 条款与条件(https://www.melbourneairport.com.au/Passengers/Parking/General-parking-info/Parking-Terms-and-Conditions)将继续适用。

10. 如果逾期滞留保证退款符合本条款并获批,墨尔本机场将通过电子邮件确认此事,并在批准后14个工作日内处理逾期滞留保证退款。