If you require a wheelchair within the terminals, most airlines can provide them upon request with prior notification. It’s best to contact your airline directly to organise a wheelchair for your time at the airport.

Please note that due to Occupational Health and Safety regulations, airport staff are unable to provide passengers with any transfer assistance.

Please visit our Accessible facilities and services page for further details. 

For transfer assistance between kerbside and check-in and between baggage carousels and taxi service, please contact Travellers Aid at 0492 868 960, available Monday to Friday, from 10am to 6pm. You can learn more about our partnership with Travellers Aid and Onsite Mobility Hubs trial service here. 

If you require support outside of these hours, additional assistance for travellers with limited mobility is available through:

• Customer Concierge: Call +61 3 9297 1318, Monday to Friday, 9am to 5pm. The team can organise assistance outside of the Travellers Aid service hours.
• Chaplaincy Service: Available 24/7 at +61 3 9297 1488.
• Special Assistance Form: By completing the form below, and a member of our team will contact you to arrange assistance.