If you require a wheelchair within the terminals, most airlines can provide them upon request with prior notification. It’s best to contact your airline directly to organise a wheelchair for your time at the airport.

Please visit our Online Mobility Hub page for all the information you need to plan your trip through the airport if you have accessibility or disability needs. 

Please note that due to Occupational Health and Safety regulations, airport staff are unable to provide passengers with any transfer assistance.

For transfer assistance between kerbside and check-in and between baggage carousels and taxi service, please contact:

• Customer Concierge: Call +61 3 9297 1318, Monday to Friday, 9am to 5pm.
• Special Assistance Form: Complete the form below, and a member of our team will contact you to arrange assistance.
• Chaplaincy Service: The Chaplaincy Service can provide accessibility assistance upon prior arrangement or in urgent situations. Email to arrange assistance in advance: [email protected] or call +61 3 9297 1488 (if urgent), Monday - Sunday, 8.30am to 4.30pm