Plan ahead: Allow extra travel time to Melbourne Airport

PSA: If you’re heading to the airport over January to early March 2025, we encourage you to allow an extra 30 minutes for your journey due to potential delays caused by construction works in the Terminal 123 forecourt. If you're picking up or dropping off loved ones, consider using Exit 19A and the Terminal 4 Car Park to avoid congestion in the Terminal 123 forecourt. We apologise for the inconvenience.

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Lost property
10.3.23

Overview

  • All lost property enquiries must be made online using the below form, in the first instance.
  • Where possible online forms should contain a local contact number along with an email address. (Please check your junk mail folder, for updates)
  • The following items will not be kept or logged : Rubbish - Food and non-alcoholic liquid - Alcoholic liquids which are not in a sealed bottle - Food or Drink containers - Medication - False teeth - Personal hygiene products - Disposable pens and stationery - Baby products such as dummies and bottles - Any items with a bad odour/possible contamination or which may present a biohazard - Credit cards which are not included in a wallet, purse, or bag content.
  • All lost passports (only) are handed in to Australian Border Force (ABF). 
  • If you have lost an item on a flight/ at an airline lounge or left luggage behind on a flight or carousel, it’s best to contact your airline directly. See here for a comprehensive list of airline contact details.

Lodge a lost property inquiry