Need assistance in our car parks? Please use the 'help' intercoms located at the payment machines, entry and exit gates, and on each parking level. ​​

For questions about our car parks or your parking booking, please contact us on +61 3 9297 1318 or fill in this Contact Us form and we'll get back to you as soon as we can.​

If for any reason you need to request a refund from us, please fill out the form below and we will get back to you as soon as possible.​

Please complete all of the required fields within the Refund Application. To help us process your request quickly, please attach any supporting evidence such as proof of purchase and car park exit receipts.

All personal information provided as part of this refund application will be collected, used and stored in accordance with the Melbourne Airport Privacy Policy 

With the Melbourne Airport Overstay Guarantee, you won't need to worry about extra parking charges if your stay is extended under certain circumstances*. We’ll refund any parking overstay charges, so you’re covered for unexpected travel changes.

Overstay Guarantee is available for all online parking booking options – Value, Terminal, or Premium – and offers a seamless refund process. You can add it as an optional extra when booking online, subject to a small upfront fee.

​For refund requests, please click here. We collect, use, and store all personal information in accordance with the Melbourne Airport Privacy Policy.​

*Terms and Conditions apply.

At Melbourne Airport, we’re committed to making your parking experience easy and accessible. Each car park has designated accessible parking bays close to terminal entrances or bus stops, clearly marked for your convenience.

Accessible parking bays in the T1, T2, and T3 car parks are strategically placed near the lifts. Designed with your comfort in mind, our lifts feature wide doors, wheelchair-friendly controls, and Braille panels. At Terminal 4, accessible bays are available on Levels 1 and 2, just 100 metres from the terminal, with a covered walkway to keep you sheltered along the way.

If you’re using our Value Car Park, accessible bus shelters are also available. Our free shuttle buses that run every 15 minutes, 24/7 are also Disability Discrimination Act (DDA) compliant, making your transfer to any terminal smooth and hassle-free.

Please make sure to always display a valid Disability Parking Permit when using these spaces.

Need help locating a spot? Look up!​

When entering our Terminal or Premium car parks, look out for the ‘Available space’ signs to let you know how many spaces are free on that level.​

​Once you've selected a level, follow the colour-coded LED lights to indicate available spaces.​​

Red = Occupied​

Green = Vacant

Blue = Vacant Accessible Parking

Need help in our car parks?​

If you need a hand with anything while in our car parks, look out for our help points. They are located throughout each car park as well as at entry and exit gates of each car park. Press the button on the intercom to speak to one of our friendly customer service team. They are here to help resolve any issues.​

Whether you've lost your keys or ticket, can't locate your car, have a flat battery, or have run out of petrol, our team will help you.

At Melbourne Airport, we understand that travel plans can change in a heartbeat. That’s why we offer flexibility in your parking bookings. 

If you need to make changes to your booking, you can amend or cancel it using the Manage My Booking function on our parking page. This is completely free of charge. However, this option is only available up to two hours before your booked arrival time.

If your plans change while your car is already parked, you can easily extend your booking with Manage My Booking on our parking page. Just remember, bookings can only be extended before your booked exit time has passed, so you’re covered as long as you manage it in advance.

If you need to change or cancel your booking within 2 hours of your booked arrival time, call our customer service team at +61 3 9297 1318​. Please note that if your new booking costs more than your previous one, you’ll be required to pay the difference.

The best part? We also offer a one-hour grace period for both before and after your booked parking hours. So, if your travel plans change and you need to arrive an hour earlier or leave an hour later than your booked time, you can do so without any extra charges. Basically, you’re getting 2 hours of parking for free!

Parking infringement notices are issued by Australian Pacific Airports Melbourne (APAM) – the managers and operators of Melbourne Airport. APAM issues these parking infringement notices in accordance with the Airports (Control of On-Airport Activities) Regulations 1997.​

​As thousands of cars and vehicles travel to and from Melbourne Airport each week, ensuring the safe and efficient flow of traffic is one of our key priorities. Parking infringement notices are a necessary method of regulating and controlling the use of parking spaces at Melbourne Airport for those who park illegally or disobey the parking rules.​

Do not ignore a parking infringement notice. You have 28 days after the date the notice is served to either: pay the fine, submit a statutory declaration nominating the driver or appeal the infringement.​

Revenue from parking infringements is received by the Federal Government.​

If you wish to have your parking infringement notice dealt with by the Magistrates Court, take no action regarding your notice – legal proceedings will be instigated by Melbourne Airport.​

Parking infringement notices are issued by Australian Pacific Airports Melbourne (APAM) – the managers and operators of Melbourne Airport. APAM issues these parking infringement notices in accordance with the Airports (Control of On-Airport Activities) Regulations 1997.​

For all Melbourne Airport parking maps click here.