There are accessible toilet facilities located throughout all terminals.

For specific locations, please see the maps below.

• T1 Qantas Domestic Arrivals -  (ground floor) - within the baggage reclaim area, near the 4th baggage carousel
• T1 Qantas Domestic Departures - (first floor) - after security to the right, near gate 2 and near gate 21
• T2 International Arrivals (ground floor) – within the baggage reclaim area, in between the 5th and 6th baggage carousel
• T2 International Departures (first floor) – towards T1 (Qantas domestic check in, near Grill'd)
• T3 Virgin Domestic Arrivals (ground floor) – opposite baggage reclaim area
• T3 Virgin Domestic Departures (first floor) –  near McDonald’s 
• T4 Multi Airline Domestic Arrivals (ground floor) – opposite baggage reclaim area
• T4 Multi Airline Domestic Departures (first floor) – in between McDonald’s and AMCAL Pharmacy

If you require a wheelchair within the terminals, most airlines can provide them upon request with prior notification. It’s best to contact your airline directly to organise a wheelchair for your time at the airport.

Additional assistance for travellers with limited mobility is available through:

• Customer Concierge: Call +61 3 9297 1318, Monday to Friday, 9am to 5pm. 
• Chaplaincy Service: Available 24/7 at +61 3 9297 1488.
• Special Assistance Form: Complete the form on our website, and a member of our team will contact you to arrange assistance.

Please note that due to Occupational Health and Safety regulations, airport staff are unable to provide passengers with any transfer assistance.

There is a variety of hotels near Melbourne Airport with accessible rooms and facilities. To choose your accommodation, please review the prices and features on the hotel's webpage. You can find a list of nearby hotels here.

Melbourne Airport offers support for travellers with accessibility needs in each terminal.

Terminal 1 (Qantas domestic)

Terminal 1 (Qantas domestic) currently has a temporary Security precinct because a new one is currently under construction. If you need extra support at this temporary location let the ISS staff member who is at the entry of the queue area know of your requirements. This person is called a Customer Service Officer and will direct you to the appropriate lane and will seek to ensure you have the appropriate assistance throughout the screening process.

Terminal 2 (International)

Terminal 2 (International). As you enter the international Security precinct, there’s an Assistance, Priority & Crew lane located on the far right of all the queues. If you need extra support let the ISS staff member who is at the entry of the queue area know of your requirements. This person is called a Customer Service Officer and will direct you to use this lane. If the lane is closed during quiet periods, they will direct you into the appropriate lane and will seek to ensure you have the appropriate assistance throughout the screening process.

Terminal 3 & 4 (Virgin, Jetstar and Rex domestic)

Terminal 3 & 4 (Virgin, Jetstar and Rex domestic). This is a combined Security precinct for these airlines. There’s a dedicated Staff & Assisted Lane on the left-hand side. This is clearly marked. If you need extra support let the ISS staff member who is at the entry of the queue area know of your requirements. This person is called a Customer Service Officer and will direct you to this lane. If the lane is closed during quiet periods, they will direct you into the appropriate lane and will seek to ensure you have the appropriate assistance throughout the screening process.

Melbourne Airport Security staff are here to assist. It’s important that you communicate directly with them to ensure they assist in the way that best suits your specific needs.