There are accessible toilet facilities located throughout all terminals.

For specific locations, please see the maps below.

• T1 Qantas Domestic Arrivals -  (ground floor) - within the baggage reclaim area, near the 4th baggage carousel
• T1 Qantas Domestic Departures - (first floor) - after security to the right, near gate 2 and near gate 21
• T2 International Arrivals (ground floor) – within the baggage reclaim area, in between the 5th and 6th baggage carousel
• T2 International Departures (first floor) – towards T1 (Qantas domestic check in, near Grill'd)
• T3 Virgin Domestic Arrivals (ground floor) – opposite baggage reclaim area
• T3 Virgin Domestic Departures (first floor) –  near McDonald’s 
• T4 Multi Airline Domestic Arrivals (ground floor) – opposite baggage reclaim area
• T4 Multi Airline Domestic Departures (first floor) – in between McDonald’s and AMCAL Pharmacy

If you need a wheelchair or other assistance at Melbourne Airport, there are two types of Accessibility Assistance to be aware of: Kerbside Assistance and Terminals Assistance.

Both types of assistance need to be booked in advance. 

Kerbside Assistance is the help you may need getting from your transport to check-in inside the terminals. Sometimes friends and family help with this and so you may not need this assistance. Kerbside Assistance needs to be booked with Melbourne Airport.

Terminals Assistance is the help you may need getting from check-in to your airline seat, or from your airline seat to baggage claim. Friends and family will not be able to help navigating security, custom and immigration so you will need to book Terminals Assistance in advance with your airline.

Please visit our Special Assistance contact page for more information and to book assistance in advance.

There is a variety of hotels near Melbourne Airport with accessible rooms and facilities. To choose your accommodation, please review the prices and features on the hotel's webpage. You can find a list of nearby hotels here.

Melbourne Airport offers support for travellers with accessibility needs in each terminal.

Terminal 1 (Qantas domestic)

Terminal 1 (Qantas domestic) currently has a temporary Security precinct because a new one is currently under construction. If you need extra support at this temporary location let the ISS staff member who is at the entry of the queue area know of your requirements. This person is called a Customer Service Officer and will direct you to the appropriate lane and will seek to ensure you have the appropriate assistance throughout the screening process.

Terminal 2 (International)

Terminal 2 (International). As you enter the international Security precinct, there’s an Assistance, Priority & Crew lane located on the far right of all the queues. If you need extra support let the ISS staff member who is at the entry of the queue area know of your requirements. This person is called a Customer Service Officer and will direct you to use this lane. If the lane is closed during quiet periods, they will direct you into the appropriate lane and will seek to ensure you have the appropriate assistance throughout the screening process.

Terminal 3 & 4 (Virgin, Jetstar and Rex domestic)

Terminal 3 & 4 (Virgin, Jetstar and Rex domestic). This is a combined Security precinct for these airlines. There’s a dedicated Staff & Assisted Lane on the left-hand side. This is clearly marked. If you need extra support let the ISS staff member who is at the entry of the queue area know of your requirements. This person is called a Customer Service Officer and will direct you to this lane. If the lane is closed during quiet periods, they will direct you into the appropriate lane and will seek to ensure you have the appropriate assistance throughout the screening process.

Melbourne Airport Security staff are here to assist. It’s important that you communicate directly with them to ensure they assist in the way that best suits your specific needs.