How to Shop Duty Free Online and Pick It Up When You Arrive

Don't have the time to shop before your international flight to Melbourne? Just do your duty free shopping online. Melbourne Airport now lets you pre-order duty free products online up to 60 days before you travel.

On Laneway, Melbourne Airport's official online duty free platform run in partnership with Lotte Duty Free, you can browse through a huge selection of duty free items you love, from skincare to top-shelf liquor, confectionery and even souvenirs, wherever and whenever.

Instead of lugging all your purchases throughout your flight to Melbourne, you can simply grab everything when you arrive. So you can head straight for the fun part of your trip, whether that's enjoying Australia or getting back home faster.

Laneway is Melbourne Airport's official online duty free shopping platform, operated in partnership with Lotte Duty Free. You can browse and purchase products from participating duty free retailers, then collect your purchases at Terminal 2 when you land. Orders can be placed up to 60 days before your flight and must be placed at least 24 hours before arrival or departure.

Since it's all online, Laneway is available 24/7, making it perfect for early morning or late night flights. Whether you're searching for that perfect gift or you've run out of your favourite fragrance, Laneway makes it easy to grab what you need before you travel.

Pre-ordering on Laneway saves you time, money and luggage space. You shop on your own schedule, pay GST-free prices, and collect everything in one stop when you land or before you fly.

• Convenience. Browse our extensive selection of duty free products at your own pace, from anywhere in the world. Sort out your shopping up to 60 days before your flight, as long as your order is in at least 24 hours before you travel.
• No more shop-hopping. The best sellers from participating duty free retailers are all in one place. Get that special bottle of Suntory or Tanqueray, or that Gucci foundation or Jurlique hand cream you've been eyeing in just a few clicks.
• Save money, no surprises. All purchases on Laneway are sold without the 10% Goods and Services Tax. Duty free prices are clearly stated online, so you know exactly what you're paying in AUD before you buy. No hidden fees or last-minute sticker shock.
• Less luggage. No need to carry duty free purchases throughout your trip. Pick them up on arrival, load them on your trolley, and you're good to go.
• Earn Qantas Points. Qantas Frequent Flyer members earn 1 Qantas Point per $1 spent on eligible purchases. Add your membership number at checkout, and points are credited within 7 days of purchase and collection. Note that tobacco, e-cigarettes, gift cards and VUSH products are excluded.

Laneway is an online click-and-collect service. That means you can place your order online any time up to 60 days before your flight, and collect everything at Terminal 2 before clearing customs if you're arriving, or after passport control if you're departing.

Here's how to do it step by step:

1. Start by browsing. Head to laneway.melbourneairport.com.au. You'll find a wide range of duty free products, from top-shelf scotch whisky to high-end eau de parfum.
2. Set your travel details. Enter your departure or arrival date so your items are ready when you are.
3. Choose your products. Browse the range, add what you want to your cart, and apply any discount codes before checkout.
4. Check out and pay. Proceed to checkout and confirm your details. You can pay with Visa, Mastercard, AMEX, Alipay, UnionPay, WeChat Pay or Afterpay.
5. Order confirmation. After placing your order, you'll get an email confirmation. Keep an eye on your inbox and your spam folder, just in case.
6. Pick up your purchase. When you arrive at Melbourne Airport, head to the Collection Counter at T2 International Arrivals before clearing customs. Present your passport and order confirmation to collect your items.

Laneway carries duty free products across most of the categories you'd expect, from spirits, wine, fragrances, skincare, confectionery and gifts, plus watches, sunglasses and travel essentials. The range pulls from globally recognised brands alongside some of the best Australian names.

Here are some of the most popular duty free buys on Laneway:

• Liquor, Wine, and Champagne: Fine wines, single malts, tequila, vodka, liqueurs and bubbly from brands like Absolut, Jameson, Jack Daniel’s, Hennessy, Chivas Regal, Jim Beam and Penfolds. Note that alcohol purchases require proof of age, meaning you must be 18 or over to collect.
• Beauty Products: Skincare and body care from Estée Lauder and Lancôme, plus fragrances from Givenchy, Giorgio Armani and Elizabeth Arden.
• Watches: Sleek and travel-ready options from Casio, Swatch and more.
• Sunglasses: The range covers most tastes and budgets, from Ray-Ban Wayfarers and Aviators to Maui Jim's polarised lenses and Oakley's sport styles.
• Food: Australian and international treats, including Cadbury, Lindt and Nutworks, plus local nut and snack packs that make easy gifts.
• Souvenirs: A range of Australian souvenirs and gift packs worth picking up for people waiting at home.

To pick up your Laneway order, head to your designated collection point at the international terminal. Collection is simple and takes just a few minutes at Terminal 2. Counters are open 24/7, so your order will be ready whenever your flight gets in.

Here's how the collection works:

1. Head to the collection point. After landing, go to the collection counter at T2 International Arrivals before clearing customs. If you’re flying out, collect from T2 International Departures after passport control. Use the airport maps to find your way.
2. Prepare your passport and order confirmation. Bring both to the counter to verify your purchase.
3. Grab and go. Show your documents to the staff, collect your order, and you're on your way.

There's something genuinely satisfying about knowing your duty free shopping is already sorted. But if you have questions about your order or what to expect at collection, head to the Laneway FAQs page. Want updates on new products, seasonal deals and the occasional pick worth knowing about? Subscribe to Melbourne Airport's Shopping News newsletter and follow Melbourne Airport on social media.

Disclaimer: Only passengers travelling internationally from/to Melbourne Airport can purchase goods via the Laneway. Please note that some goods may have minimum age requirements (for example, alcohol/tobacco) and ID will need to be provided at the time you collect the goods from the relevant collection point. Purchases of alcohol and tobacco via the Laneway must not be made by any person who is under 18 years of age.