We are so excited to invite you to Our Melbourne Airport Stepping Forward Program.
This program provides a strong foundation of service training for our wider Melbourne Airport community - including partners such as ISS, GJK, Programmed, SmarteCarte, Airmaster, domestic and international airlines, our largest construction companies, airport retail partners, and APAM staff.
The program is called Stepping Forward, under the banner of Our Melbourne Airport. It includes 4 essential behaviours that are brought to life in online training modules and masterclasses. Importantly, the content has been developed using our own Melbourne Airport family, led by Greg Sellar, who brings global experience in leadership, mindset, and behavioural change in this space.
2026 is the year to continue Stepping Forward. Our Melbourne Airport family welcomes back travellers in a co-ordinated, best in class way.
To complete the training program you need to attend the 30 mins LIVE masterclasses for each of the 4 behaviours. There’s no need to register for the LIVE face to face masterclasses. Just come!
Location
All masterclasses will be held in Terminal 4, APAM Offices on Level 2.
MASTERCLASS SCHEDULE 2026
| Sessions | Date | Time |
| Launch of Stepping Forward 3.0 | ||
| Masterclass 1 - "Why" | 18 March 2026 | 10:30-11:00 |
| Masterclass 2 - "Be Kind" | 13 May 2026 | 10:30-11:00 |
| Masterclass 3 - "Be Calm" | 10 June 2026 | 10:30-11:00 |
| Masterclass 4 - "Be Understanding" | 5 August 2026 | 10:30-11:00 |
| Masterclass 5 - "Be Helpful" | 14 October 2026 | 10:30-11:00 |
| FINALE | 10 December 2026 | 12:00-14:00 |