Car parks are busy

ALL car parks are very busy over the Easter period, with limited drive-up spots available. Please consider alternative transport options. Please have your QR code ready for a smooth entry and exit. Our roads and car parks may have changed since your last visit. Due to ongoing construction in the T123 car park pick-up and drop-off areas, passengers should plan for potential delays of up to an hour during peak times. Learn about the Naarm Way Stage 2 project to plan ahead: https://www.melbourneairport.com.au/plan-ahead. To avoid congestion, we recommend using the equivalent pick-up and drop-off facilities at nearby Terminal 4 car park, just a short 10-minute walk from Terminals 1, 2, and 3. Simply drive to the Terminal 4 Car Park and proceed to Level 2 for drop-offs or Level 1 for pick-ups. Thank you for your patience.

Search
Day Mode On
Looking for something?
Parking
Melbourne Airport named Australia’s best.

Thousands of people who work at the airport were also recognised, with the team awarded Best Airport staff in Australia/Pacific.

Known as the Oscars of the airport industry, the awards are based on passenger evaluations of infrastructure and service quality standards across more than 550 global airports.

Melbourne Airport CEO Lorie Argus said the awards recognised the significant investment the airport had made in terminal facilities, airfield infrastructure and staff training over the past 12 months.

“Customer service is at the heart of what we do, and we’re incredibly proud of the work our team puts in to give our passengers the best experience they can.

“Our ‘Stepping Forward’ program ensures all airport staff, whether they’re cleaners, plumbers, security or corporate are trained to help make the travel experience as easy as possible for our passengers.

“We’ve also listened to our travellers and heard what they’ve told us about where we need to improve.

“For example, we’ve invested more than $40 million upgrading our toilets and rest rooms, which have gone from being one of our biggest cause of complaints to one of our biggest sources of pride.

“Our new toilets feature upgraded family rooms, all gender restrooms, Changing Places (adult change) and Assistance Animal Relief areas.

“We’ve also removed two of our biggest passenger bottlenecks in Terminal 3 by linking it with Terminal 4, consolidating the security checkpoints and introducing the latest screening technology.

“Currently much of our focus is on Terminal 1, which we believe will be Australia’s best domestic terminal when upgrade works are completed later this year.

“Our aim is to be Australia’s favourite airport destination, and these awards suggest we are heading in the right direction.”

Melbourne Airport was also named Best Airport in Australia/Pacific at the Skytrax awards in 2021 and 2020.