The car parks at Melbourne Airport are busy

The car parks at Melbourne Airport are busy this week. The Value car park is sold out this week, the Terminal 1,2,3 car park is almost sold out and the Terminal 4 car park is selling fast. If you have an existing car park booking, please arrive 30 minutes earlier than usual and have your QR code ready for a smooth entry and exit. Due to ongoing construction in the Terminal 1,2,3 car park pick-up and drop-off areas, passengers should plan for potential delays of up to an hour during peak times if you are being dropped off by a loved one, taxi or Uber. To avoid congestion, we recommend using the equivalent pick-up and drop-off facilities at nearby Terminal 4 car park, which is a 10-minute walk to and from Terminals 1, 2, and 3. Simply drive to the Terminal 4 Car Park and proceed to Level 2 for drop-offs or Level 1 for pick-ups. Thank you for your patience while we are building your airport.

Get involved

At Melbourne Airport there are lots of ways to improve your skills, explore new industry trends and get involved.

Stepping Forward Program

Stepping Forward is our Traveller Experience Program that is made up of 7 Commitments to remind each of us that who we are being is equally important as to what we are actually doing.

Below is a visual representation of the 7 commitments and how they are linked to our head and our heart:

Our roles at Melbourne Airport have become far more critical than ever before so if you can create an environment that feels less like an emergency department of a hospital and feels more like an environment that is designed to calm, relax, and inspire then you have done your job.

Below is a visual representation of the key traveller touch points that you roles need to consider as these are key points where you will be engaging with your travellers and customer.


Regardless of your role and who your customers or travellers are your real work is to make people feel seen, heard and feel like they are the most important person in that moment. This is what the Stepping Forward Program is all about!

As part of the Stepping Forward Program ‘stars’ of the Stepping Forward Program are awarded with a Star Pin based on nominations by their manager. The criteria for the star pins is as follows:

1. The Stepping Forward moment must be considered well beyond what would be expected in the person’s role; and

2. The Stepping Forward moment must have absolutely delighted the traveller (proof from traveller is good, but not mandatory) and

3. The recipient must continually reflect a Stepping Forward attitude, i.e. the Stepping Forward DNA is embedded in the person’s work ethic.

What would you like to see here?

This portal is for you. What documents or other information would you like to see featured? Hit the yellow button below and let us know!

Share your ideas here