At Melbourne Airport, we have accessible facilities and services for people with disabilities in a variety of areas around the airport. This includes areas within the terminals, as well as in the car parks and pick up/drop off zones.

Please note that our Disability Access Facilitation Plan, which provides a comprehensive guide to the accessible amenities and services available at Melbourne Airport, is currently under review.

Melbourne Airport is partnering with Travellers Aid to trial a new service aimed at improving the airport experience for passengers with limited mobility. 

Four mobility hubs are at Melbourne Airport to help travellers move between the airport’s car parks, check-in areas, baggage halls and passenger pick-up and drop-off zones. 

This pilot service will complement existing airline offerings and has been designed to address the challenges faced by some travellers when moving around the airport precinct.  More information can be found here.

Onsite Mobility Hubs can be found here:

All of the terminals at Melbourne Airport have travelators and lifts linking the Arrivals level and Departures level.

If you require a wheelchair within the terminals, most airlines can provide them upon request with prior notification. It’s best to contact your airline directly to organise a wheelchair for your time at the airport.

Please note that due to Occupational Health and Safety regulations, airport staff are unable to provide passengers with any transfer assistance.

Melbourne Airport offers support for travellers with accessibility needs in each terminal.

Terminal 1 (Qantas domestic)

Terminal 1 (Qantas domestic) currently has a temporary Security precinct as a new one is currently under construction. If you need extra support at this temporary location, let the ISS staff member who is at the entry of the queue area, know of your requirements. This person is called a Customer Service Officer and will direct you to the appropriate lane and will seek to ensure you have the appropriate assistance throughout the screening process.

Terminal 2 (International)

Terminal 2 (International). As you enter the international Security precinct, there’s Priority Crew, located on the far right of all the queues. If you need extra support, let the ISS staff member who is at the entry of the queue area, know of your requirements. This person is called a Customer Service Officer and will direct you to this lane. If the lane is closed during quiet periods, they will direct you into the appropriate lane and will seek to ensure you have the appropriate assistance throughout the screening process.

Terminal 3 & 4 (Virgin, Jetstar and Rex domestic)

Terminal 3 & 4 (Virgin, Jetstar and Rex domestic). This is a combined Security precinct for these airlines. There’s a dedicated Staff & Assisted Lane on the left-hand side. This is clearly marked. If you need extra support, let the ISS staff member who is at the entry of the queue area, know of your requirements. This person is called a Customer Service Officer and will direct you to this lane. If the lane is closed during quiet periods, they will direct you into the appropriate lane and will seek to ensure you have the appropriate assistance throughout the screening process.

The Melbourne Airport Security staff are here to assist. It’s important that you communicate directly with them to ensure they assist in the way that best suits your specific needs.

Melbourne Airport offers accessible parking across a variety of car parks with close access to the terminals. If you would like to know more about parking at the airport, see here.

At Terminal T1 T2 T3 
Accessible parking is available on level 1, 2 and 3 adjacent to the lifts. For easy access to T2 (international) and T3 (Virgin domestic), we recommend parking in row F on level 1, 2 and 3. For access to T1 (Qantas domestic), use row M on level 1, 2 and 3.

Once parked, head to level 2 of the car park and follow the signs to the terminals. This will take you to the sky bridges that give under cover access to the terminals.

Note that this accessible parking is under cover.

At Terminal T4 Car Park
Accessible parking is available in row B and C over level 1 and row B, C and D on level 2.

For easy access to T4 (Jetstar, REX and Link Airways ), use the Transport Hub on the ground level.

Note that this accessible parking is under cover.

Business Car Park
There is one accessible parking bay located close to T1 (Qantas domestic). This park is recommended for passengers travelling from T1, as the other terminals are further.

Please note that the pathway to the terminals is via an open-air path.

Value Car Park
For Long Term disabled parking, enter via Terminal Drive and into Section A of the car park. Accessible bays are located next to bus shelter A.

To get to the terminals, go to bus shelter A, which is wheelchair-friendly, under cover, air conditioned and heated. The courtesy shuttle bus will take you to and from the terminals. All courtesy buses are DDA compliant, cater for those with accessibility needs and are wheelchair friendly. Don’t hesitate to ask your bus driver for assistance should you need it.

Wait zone – accessible
Designated drop off and pick up bays are located in front of T1, T2 and T3 for passengers with accessibility needs. For security reasons, the driver must remain with the vehicle at all times.

Drop off and pick up bays for T4 are located within the pick up level on level 2 and drop off level on level 1 within the Transport Hub.

Note that carers assisting passengers with companion cards are eligible for a full parking fee refund if:

• The carer can prove that the passenger was either departing or arriving on a flight.
• The passenger has a valid companion card.
• The carer had parked in the At Terminal T1 T2 T3 or T4 Car Park for 2 hours or less.

Refund requests can be lodged online here.

Once you have submitted your refund request, we will contact you to provide evidence that your refund request meets the criteria set out above.

Most airlines provide services under prior arrangement to assist passengers with accessibility needs being dropped off or picked up at the airport.

If you require wheelchair assistance, you must request this service when booking your ticket and reconfirm with the airline before travelling. Your airline will also be able to assist with recommending the most convenient drop off and pick up location.

Designated drop off and pick up bays are located in front of the terminals for passengers with accessibility needs. For security reasons, the driver must remain with the vehicle at all times.

You may arrange with your airline for an employee to assist you on your arrival in Melbourne. Airline staff can escort passengers to designated pick up bays on the road alongside the terminal. This allows the driver to collect their car and return to pick up the passenger.

There are accessible toilet facilities located throughout all terminals.

For specific locations, please see the maps below.

• T1 Qantas Domestic Arrivals -  (ground floor) - within the baggage reclaim area, near the 4th baggage carousel
• T1 Qantas Domestic Departures - (first floor) - after security to the right, near gate 2 and near gate 21
• T2 International Arrivals (ground floor) – within the baggage reclaim area, in between the 5th and 6th baggage carousel
• T2 International Departures (first floor) – towards T1 (Qantas domestic check in, near Grill'd)
• T3 Virgin Domestic Arrivals (ground floor) – opposite baggage reclaim area
• T3 Virgin Domestic Departures (first floor) –  near McDonald’s 
• T4 Multi Airline Domestic Arrivals (ground floor) – opposite baggage reclaim area
• T4 Multi Airline Domestic Departures (first floor) – in between McDonald’s and AMCAL Pharmacy

For assistance at Melbourne Airport’s Onsite Mobility Hubs, please contact Travellers Aid at 0492 868 960, available Monday to Friday, from 10am to 6pm.

If you require support outside of these hours, additional assistance for travellers with limited mobility is available through:

• Customer Concierge: Call +61 3 9297 1318, Monday to Friday, 9am to 5pm. The team can organise assistance outside of the Travellers Aid service hours.
• Chaplaincy Service: Available 24/7 at +61 3 9297 1488.
• Special Assistance Form: Complete the form on our website, and a member of our team will contact you to arrange assistance.

For more details and a comprehensive guide to accessible amenities at Melbourne Airport, please refer to our Accessibility Access Facilitation Plan.