Overview
If you have an enquiry or complaint relating to aircraft noise and/or flight paths, please see the list of key contacts below.
Airservices
If your enquiry is in relation to a specific aircraft noise event, or you wish to make a formal complaint, please contact Airservices Australia.
Airservices Australia is Australia's air navigation service provider. They are responsible for Australia's airspace management, flight paths, providing noise information and managing complaints.
Airservices Australia manages complaints and enquiries about aircraft noise and operations through their dedicated Noise Complaints and Information Service (NCIS).
You can lodge a complaint or make an enquiry:
Online: Fill out an online form
By phone: 1800 802 584 (free call, Monday - Friday 10:00am to 4:00pm (AEST) excl. public holidays)
By post: Noise Complaints and Information Service, PO Box 211, Mascot, NSW 1460
Aircraft Noise Ombudsman
The Aircraft Noise Ombudsman (ANO) is independent of Airservices Australia executive management structures, reporting directly to the Airservices Board on performance in regards to aircraft noise management matters.
The ANO has been established to conduct independent administrative reviews of Airservices and how it handles aircraft noise-related activities, such as the management of complaints / enquiries, community consultation processes and the presentation and distribution of aircraft noise-related information.
Complaints must be first lodged through the Airservices NCIS, referred to above. If you are not satisfied with the way your complaint was handled, your complaint can be lodged with the ANO:
Online: Fill out an online form
By phone: 1800 266 040 (free call)
By post: Aircraft Noise Ombudsman, GPO Box 1985, Canberra City, ACT 2601
By email: ano@ano.gov.au