The car parks and roads at Melbourne Airport are very busy this week

All car parks at Melbourne Airport are very busy this week and booking out fast. If you don't have a booking, consider alternate forms of transport to come to the airport. If you do have a booking, allow extra time to find a spot and have your QR code ready for a smooth entry. If using the Terminal 4 car park including pick up and drop off, please note Naarm Way is closed until mid November. To access the T4 car park, please exit the Tullamarine Freeway at Exit 18 on Mercer Drive, then turn right at the Airport Drive roundabout and follow the signs to the Terminal 4 car park. Proceed to Level 2 for drop-offs or Level 1 for pick-ups. Due to ongoing construction in the Terminal 1,2,3 car park pick up and drop off areas, passengers should plan for potential delays of up to an hour during peak times if you are being dropped off by a loved one, taxi or Uber.  Thank you for your patience while we are building your airport.

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Aircraft noise
Aircraft noise enquiries or complaints
10.3.23

Overview

If you have an enquiry or complaint relating to aircraft noise and/or flight paths, please see the list of key contacts below.

Airservices

If your enquiry is in relation to a specific aircraft noise event, or you wish to make a formal complaint, please contact Airservices Australia.

Airservices Australia is Australia's air navigation service provider. They are responsible for Australia's airspace management, flight paths, providing noise information and managing complaints.

Airservices Australia manages complaints and enquiries about aircraft noise and operations through their dedicated Noise Complaints and Information Service (NCIS). 

You can lodge a complaint or make an enquiry:

Directly via WebTrak

Online: Fill out an online form

By phone: 1800 802 584 (free call, Monday - Friday 10:00am to 4:00pm (AEST) excl. public holidays)

By post: Noise Complaints and Information Service, PO Box 211, Mascot, NSW 1460

Aircraft Noise Ombudsman

The Aircraft Noise Ombudsman (ANO) is independent of Airservices Australia executive management structures, reporting directly to the Airservices Board on performance in regards to aircraft noise management matters.

The ANO has been established to conduct independent administrative reviews of Airservices and how it handles aircraft noise-related activities, such as the management of complaints / enquiries, community consultation processes and the presentation and distribution of aircraft noise-related information.

Complaints must be first lodged through the Airservices NCIS, referred to above. If you are not satisfied with the way your complaint was handled, your complaint can be lodged with the ANO:

Online: Fill out an online form

By phone: 1800 266 040 (free call)

By post: Aircraft Noise Ombudsman, GPO Box 1985, Canberra City, ACT 2601

By email: ano@ano.gov.au