Car parks are busy

ALL car parks are very busy over the Easter period, with limited drive-up spots available. Please consider alternative transport options. Please have your QR code ready for a smooth entry and exit. Our roads and car parks may have changed since your last visit. Due to ongoing construction in the T123 car park pick-up and drop-off areas, passengers should plan for potential delays of up to an hour during peak times. Learn about the Naarm Way Stage 2 project to plan ahead: https://www.melbourneairport.com.au/plan-ahead. To avoid congestion, we recommend using the equivalent pick-up and drop-off facilities at nearby Terminal 4 car park, just a short 10-minute walk from Terminals 1, 2, and 3. Simply drive to the Terminal 4 Car Park and proceed to Level 2 for drop-offs or Level 1 for pick-ups. Thank you for your patience.

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Aircraft noise
Aircraft noise enquiries or complaints
10.3.23

Overview

If you have an enquiry or complaint relating to aircraft noise and/or flight paths, please see the list of key contacts below.

Airservices

If your enquiry is in relation to a specific aircraft noise event, or you wish to make a formal complaint, please contact Airservices Australia.

Airservices Australia is Australia's air navigation service provider. They are responsible for Australia's airspace management, flight paths, providing noise information and managing complaints.

Airservices Australia manages complaints and enquiries about aircraft noise and operations through their dedicated Noise Complaints and Information Service (NCIS). 

You can lodge a complaint or make an enquiry:

Directly via WebTrak

Online: Fill out an online form

By phone: 1800 802 584 (free call, Monday - Friday 10:00am to 4:00pm (AEST) excl. public holidays)

By post: Noise Complaints and Information Service, PO Box 211, Mascot, NSW 1460

Aircraft Noise Ombudsman

The Aircraft Noise Ombudsman (ANO) is independent of Airservices Australia executive management structures, reporting directly to the Airservices Board on performance in regards to aircraft noise management matters.

The ANO has been established to conduct independent administrative reviews of Airservices and how it handles aircraft noise-related activities, such as the management of complaints / enquiries, community consultation processes and the presentation and distribution of aircraft noise-related information.

Complaints must be first lodged through the Airservices NCIS, referred to above. If you are not satisfied with the way your complaint was handled, your complaint can be lodged with the ANO:

Online: Fill out an online form

By phone: 1800 266 040 (free call)

By post: Aircraft Noise Ombudsman, GPO Box 1985, Canberra City, ACT 2601

By email: [email protected]