Already booked? You're on your way.​

​After securing your online booking and receiving your confirmation email:​

• Download the QR code attached to your confirmation email. You can add it to your Google Pay or Apple Pay wallet or take a screenshot. Just make sure it’s readily accessible.
• When you arrive at Melbourne Airport, head to the car park you booked. Refer to your confirmation email for directions and instructions.
• To enter, scanthe QR code at the entry gate machine. 
• To exit, scanthe same QR code you used to enter.

If you’re having trouble getting in or need further assistance, we have help buttons at all entries and exits. Just press and hold the “HELP” button, and one of our friendly customer service staff will be happy to assist you. 

Flexible bookings

You can amend or cancel your parking booking online at least 2 hours before your booked arrival time. Just click on the Manage My Booking option on our website and enter your booking details.

If you need to cancel within 2 hours of your booked arrival time, call our customer service team on +61 3 9297 1318 for assistance. Note that if your new booking costs more, you'll need to pay the difference.

Weren’t able to book online? No worries!

While booking online will save you both time and money, we understand that sometimes this may not be possible. To enter the car park without a booking:​

• Simply drive up to the entry gates at your car park of choice​
• To enter, tap or insert any credit card at the entry gate machine. You can also use Apple Pay or Google Pay.
• To exit, tap or insert the same credit card or payment method you used to enter.

If you want to save more on your parking, booking online is the way to go! Our drive up rates differ from our online rates. So, if you want to lock in the best rates, pre-book your parking online now!

When you book online, you can pay with any major credit card as well as Apple Pay and Google Pay. If you drive up without a booking, you can also use the same payment methods.

Please note that our car parks are now cashless. If you don’t have a credit card, you can still park at Melbourne Airport without a booking. Drive up to the entry ticket machine and press “Help” on the intercom button. Our customer service team can help to issue you a ticket. When you are ready to leave the Car Park, head to the ‘last chance to pay’ machine located near the exit gates. There you will be able to make a payment without a credit card​.

Here are some tips to help you make the most of our car parks:

• Find the best product for your convenience and budget.
• Double-check that your flight is on time before you leave for the airport​.
• Take a photo of your car to remember where you park​ed.
• Follow the colour-coded levels and lettered aisles to locate your car​.
• Leave with enough time, particularly during peak periods​.
• Don’t leave valuables in your car​.
• Book online to get the best rate and enjoy a seamless parking experience.