As Melbourne Airport experiences record-breaking international passenger numbers and the city continues to grow, we are committed to enhancing our infrastructure to meet these evolving demands. As part of our commitment to improving passenger experience, we are rolling out brand-new baggage trolleys and upgraded payment kiosks.

We are replacing our ageing baggage trolley infrastructure with 3,500 new trolleys. The initial roll out will see 2,600 trolleys deployed across terminals and car parks, accompanied by 22 newly installed intuitive cashless payment kiosks, strategically positioned to enhance accessibility.  This is a 16% increase in the number of kiosks placed across the airport.

Our current trolley kiosks have not been updated in over 20 years. This upgrade ensures that passengers benefit from modern, easy-to-use equipment that aligns with global airport standards.

Our new baggage trolleys and payment kiosks offer a range of benefits:

New Baggage Trolleys

• 35% lighter (15kg vs. 23kg), making them easier to manoeuvre
• Durable aluminium build for long-lasting use
• Near-silent rubber wheels for a smoother, quieter passenger experience

Intuitive Cashless Payment Kiosks

• Larger 15-inch touchscreens for easy navigation
• Enhanced payment options including WePay and Alipay
• Reliable and user-friendly interface for a seamless rental process

• From 2 March 2025, the trolley hire fee will increase from $4.00 to $5.00 in domestic terminals, aligning with pricing at other major Australian airports.
• Complimentary trolleys will continue to be available for international arrivals at Melbourne Airport.
• Smarte Carte personnel will remain on-site at all terminals and car parks to ensure availability and assist passengers.
• The old trolleys will either be broken down and recycled, or refurbished and used elsewhere. The old kiosks and trolley bays will also be broken down into parts and recycled.

This investment in passenger convenience is part of Melbourne Airport’s ongoing commitment to providing a world-class travel experience. 

Thank you for your patience as we implement these exciting improvements!