Assistance getting from check-in to your airline seat

If you require a wheelchair within the terminals, most airlines can provide them upon request with prior notification. It’s best to contact your airline directly to organise a wheelchair for your time at the airport.

Please note that due to Occupational Health and Safety regulations, airport staff are unable to provide passengers with any transfer assistance.

Additional assistance

• Customer Concierge: Call +61 3 9297 1318, Monday to Friday, 9am to 5pm. The team can organise assistance for travellers.
• Chaplaincy Service: Available 24/7 at +61 3 9297 1488.
• Special Assistance Form: Complete the form on our website, and a member of our team will contact you to arrange assistance.