Taxi Service, Fares And Surcharges At Melborne Airport
Melbourne’s taxis are a convenient way to get from the airport to your destination. You can catch a taxi from designated taxi ranks, unless you have pre-booked one. Taxi ranks are located on the ground floor outside Terminals 1 and between
Terminal 2 and 3. Terminal 4 will operate a taxi rank from the transport hub when it opens later this year.
Fares and surcharges
Taxi fares vary based on distance, location and time of travel. Additional charges apply on some public holidays, when booking in advance, making an electronic payment, using toll roads, or when your taxi has five or more passengers. For more information visit taxi.vic.gov.au/fares.
Using a taxi from the airport taxi rank incurs an additional $2.70 fee that may be passed on to you.
Taxi fare estimator - this estimator provides a high level of customisation, such as selecting exact pick up and drop off locations, desired route and a time selector - to factor in likely traffic conditions.
Receipts and lost property
Remember to always get a receipt. The information that it contains (such as taxi company, taxi ID number and time of travel) is vital should you accidentally leave any items behind or wish to provide feedback.
If you travel between 10pm and 5am you may be asked to pre-pay the estimated fare as a deposit. At the end of your trip, the meter will show the actual fare. You will then either need to pay the driver more, or will receive change for your trip. Cash, credit/debit or EFTPOS methods of payment are accepted.
Hire Cars (VHA Cars)
An alternative to using Victoria’s taxis is pre-booking a hire car service. All hire cars in Victoria must be accredited and booked in advance. Drivers will collect you from an agreed or designated point, which may be at the chauffer meeting points inside the airport. You can book a hire car by consulting your local phone directory, online or through a smartphone app. The fee is agreed to in advance, as there is no meter in the vehicle.
If you are approached at the airport by a taxi or hire car driver and offered a ‘ride’, please don’t do not accept. This is known as touting and is illegal in Victoria. Significant penalties apply. To ensure your safety, you are advised not to engage with anyone offering private transport or to accept a tout.
In the event that you are touted, please report the incident to the Taxi Services Commission 1800 638 802 (toll-free) or by visiting www.taxi.vic.gov.au.
If you have pre-booked a taxi to pick you up from the airport, the driver will park in the short term carpark and should meet you at the baggage carousel.
Using a pre-booked taxi or hire car (see below) from the airport incurs an additional airport $3 fee that may be passed on to you.
If you wish to provide feedback or lodge a complaint about your taxi experience, contact the taxi operator in the first instance – remember to keep your receipt as it contains details of your journey. If you aren’t happy with the way your complaint has been handled please contact the Taxi Services Commission online at taxi.vic.gov.au or call 1800 638 802 (toll-free).
Airport Parking can be a cheaper alternative to taking a taxi - especially when return taxi fares are considered. Melbourne Airport has five parking options to suit any need or any budget.