Melbourne Airport

Melbourne Airport Car Parks - Online Booking Terms & Conditions

Melbourne Airport Car Parks - Online Booking Terms & Conditions

1. Introduction
This document sets out the terms and conditions of making a booking using Melbourne Airport’s online booking system to park at a Melbourne Airport Car Park. These terms & conditions incorporate the Melbourne Airport’s conditions of entry to car parks which are displayed at the entry to all Melbourne Airport car Parks and can be found here. Where you are booking a park that is offered at a promotional or discount rate, the terms & conditions for the applicable promotion will be made available for your review and acceptance. Collectively these terms and conditions are referred to hereafter as “terms & conditions”.
You accept that a contract is formed between us on these terms and conditions.

2. Changes to Terms & Conditions
Melbourne Airport reserves the right to change these terms and conditions at any time. When terms & conditions are amended, they will be displayed on our website. Please ensure that you check the terms & conditions at the time of booking.

3. Online Booking System
Melbourne Airport provides an online booking system by which you may book a car park space at our At Terminal, Business, Premium Self Park, Long Term Car Parks and Value Long Stay(“Car Parks”). Melbourne Airport does not guarantee that the online booking system will be available at all times.

When you have submitted a request via the online booking form on Melbourne Airport’s website, you will receive an email confirmation of your booking and receipt of payment. Your booking is not complete until such time as the booking confirmation is received.

Melbourne Airport reserves the right to limit the number of bookings per person and the Car Parks or car park spaces available for booking via the online booking system.

4. No resale
You agree that you will not attempt to resell or market any booking, whether on its own or bundled with other products or services, without Melbourne Airport’s express written consent.

5. Purchase Price and Payment
The purchase price quoted by the online booking system:

(a) Excludes a 2% credit card processing fee
(b) Includes GST; and
(c) Is fixed when you complete your booking. Quoted purchase prices may vary depending on time of booking and availability.

When you give us your credit card details to complete your booking, you are authorising Melbourne Airport to charge your credit card with the quoted purchase price.

Melbourne Airport may, from time to time, offer discounted or promotional rates in respect of its Car Parks. These discounts or promotions will be subject to such terms and conditions as advised at the time of booking. All such discounts and promotions are subject to limited availability depending on availability of car park spaces, and Melbourne Airport reserves the right to add or remove allocated car park spaces to or from the promotion, or to vary, amend or cancel promotional rates at any time.

Not all promotions available at Melbourne Airport will be available via the online booking system. Conversely some promotions may be exclusive to the online booking system.


6. Booking Period & Car Parks
(a) There are no refunds or adjustments where your stay at the Car Park is shorter than the period covered by your booking as confirmed by Melbourne Airport via email (“the Booking Period”).

(b) If your vehicle is parked in a Car Park for any time outside the Booking Period (eg if you leave late) you will be charged for the time outside of the Booking Period at Melbourne Airport’s Overstay Tariff Car Park rates (NB these rates may vary from the rates quoted via the online booking system) and you will not be entitled to a refund or credit on those charges. Click here for Melbourne Airport Overstay Tariff Car Parks Rates.

(c) If you inadvertently park in the incorrect Car Park, you will be charged the standard tariff car Park rates for that relevant car park and you will not be entitled to a refund or credit on those charges.

(d) Vehicles can only be parked at Melbourne Airport car parks for a maximum of 45 consecutive days.

7. Arrival and Exit at the Car Park
Melbourne Airport does not issue tickets for online bookings.

When you arrive at the appropriate Melbourne Airport Car Park, you must insert the same credit card used for your booking (or the credit card nominated at the time of booking) into the barrier.

When exiting the car park, you must use the same credit card as you used upon entry.

If you use the incorrect credit card either upon arrival or exit, you will be charged the standard tariff car Park rates for that relevant car park and you will not be entitled to a refund or credit on those charges. Click here for Melbourne Airport’s Standard tariff car park rates.

There is a 1 hour grace period for entry either side of your booked entry time. If you arrive outside of this entry grace period you will be charged for the length of your stay at Melbourne Airport's standard tariff car park rates (NB these rates may vary from the rates quoted via the online booking system) and you will not be entitled to a refund or credit on those charges. Click here for Melbourne Airport’s Standard tariff car park rates.

8. Large/heavy Vehicles
Melbourne Airport only accepts cars and light vehicles up to 2.2m high and that are able to fit within the dimensions of a standard car park (5.4m x 2.4m). Please contact Melbourne Airport if you wish to make special arrangements to park a larger vehicle.

9. Car Park capacity
In the unusual event that the car park you have booked has reached capacity prior to your entry within the Booking Period, Melbourne Airport will use its best endeavors to locate an alternative car park at no extra charge to you. If you are required to park in a less expensive car park, Melbourne Airport will refund the difference.  Vehicles must be parked within marked bays only.

10. Cancellations, amendments and refunds
Cancellation and Refund terms vary depending on whether you have a booked (a) Flexible (standard) Rates; or (b) Non-Flexible (Discount/ Promotional) Rates. Cancellations and amendments may be made to your booking by clicking “manage my Booking” and selecting the relevant option/s.

Flexible (Standard) Rates

(a) You may cancel your booking at any time up to 24 hours before the commencement of the Booking Period.

(b) For cancellations under clause 10(a), you will be refunded the full purchase price.

(c) There are no refunds for cancellations made less than 24 hours before the commencement of the Booking Period.

(d) You may amend your booking up to 2 hours prior to your intended arrival at the Car Park. Where the purchase price for the new requested booking period or product:

i. exceeds the purchase price for the original booking, you will be required to pay the difference between these amounts;

ii. is less than the purchase price for the original booking, you will be refunded the difference between these amounts.

(e) There can be no amendments made less than 2 hours before the commencement of the Booking Period.

(f) You may make flexible (standard) rate bookings up to 2 hours prior to your intended arrival at the car Park.

Non-Flexible (Discounted/Promotional) Rates

(g) There are no refunds for cancellation of bookings.

(h) There are no amendments permitted to bookings.

11. Limitation of Liability
In addition to any limitations or exclusions within Melbourne Airport’s terms and conditions of entry to the Car Parks and otherwise to the extent permitted by law, Melbourne Airport’s total liability to you will be limited to a refund of the purchase price of the car park booking.

Melbourne Airport gives no guarantee as to time taken to enter the car park or the availability or frequency of transport between car parks and the terminal building. To the extent permitted by law, Melbourne Airport is not liable to you for any reason for missed flights.

12. Privacy
In order to process your booking, Melbourne Airport collects and stores personal information including your name, postcode, vehicle registration, phone number, email and credit card information. Such information will be collected and retained for the purposes of completing your online booking and may also be used for promotional, marketing, publicity, research and profiling purposes (including updates, research, newsletters and promotional offers), unless you advise Melbourne Airport that you do not wish to receive this material. Melbourne Airport will, on request, provide an individual with access to any information it holds about you unless there is an exception which applies under the national Privacy Principles. The promoter may recover our reasonable costs of providing access to this information from the individual making the request. Appropriate technology and security policies, rules and measures will be implemented to protect the personal information that Melbourne Airport has under its control from unauthorised access, improper use, alteration, unlawful or accidental destruction and accidental loss. For further detail on privacy, please see Melbourne Airport’s Privacy Policy at http://melbourneairport.com.au/privacy-policy.html Any complaints about privacy issues are to be directed to the company secretary, Melbourne Airport.

13. Contact Us
Any comments relating to the online booking system or Melbourne Airport Car Parks should be made in writing to us at our address below or http://melbourneairport.com.au/Contact-Us.html