Qantas grounds entire fleet
Oct 29, 2011
Qantas Airways has grounded its entire domestic and international fleet from 5pm on Saturday 29 October until further notice.
Qantas passengers should contact the airline directly on 13 13 13 for information and assistance.
Qantas has asked that only passengers travelling in the next 24 hours call this number.
Qantas has also advised passengers not to go to the airport until further notice.
Further information, including refunds for cancelled flights, is available at www.qantas.com.au.
Jetstar and QantasLink (QF 1400-QF 2699) flights are operating normally.
Virgin Australia has announced special fares to assist passengers affected by the Qantas grounding. Contact Virgin Australia directly on 13 67 89 or visit www.virginaustralia.com for further information.
Qantas passengers parked at Melbourne Airport
Melbourne Airport may refund parking fees for passengers who have been affected by the grounding of Qantas and as a result have had their vehicle parked longer than originally intended at Melbourne Airport.
If passengers are able to present their original itinerary showing their intended return date as well as their parking ticket, you may be eligible for a refund.
How to claim a refund
Step One – ensure you have your original itinerary and your car parking ticket
Step Two - On your return to the car park, if you have your original itinerary with you, please visit the Car Park Customer Service Desk, located on the ground level of the Short Term Car Park.
Alternatively, send your car parking receipt and your original itinerary to email@example.com.
Please include your contact details.