Melbourne Airport

News & events

Melbourne Airport is making travel easier

Dec 16, 2011

Melbourne Airport is making travel easier this summer with the launch of two new initiatives, a new iPhone app for the technically savvy traveller and for a more personalised touch, an army of volunteers to help get you on your way. 

Melbourne Airport’s Executive General Manager, Simon Gandy said “Our new iPhone app will help keep our passengers updated on flight information as they journey through our airport as well as provide valuable information to those welcoming or saying goodbye to family and friends.”

“The new official Melbourne Airport app provides users with real time flight information and maps of the terminal with walking times from different points.  There’s also a taxi and car park calculator which will be familiar to everyone who uses the Melbourne Airport website.”

“There is also an itinerary function, which provides alert updates regarding changes to the status of selected flights. The app is very easy to use and is already proving popular having been downloaded by people from around the globe, including China, Brazil, the United Kingdom, Costa Rica and of course, Australia.”

Mr  Gandy continued, “It’s crucial that we keep up to date with what our passengers think as they pass through Melbourne Airport, so in addition to our current customer surveys, we’ve also included a survey function in the app.  And passengers may receive a reward for simply completing a short questionnaire and enabling us to better meet their needs in the future.” 

Melbourne Airport is also trialing a new customer service volunteer program in the international terminal.  

“We know that travelling over the busy summer period can be difficult, so in conjunction with the Salvation Army, we’ve hand-picked a group of volunteers to be part of our Customer Care team.  The team’s focus is to provide passengers with a ‘helping hand’ by answering queries, giving directions and supporting our passengers at one of our busiest times,” said Mr Gandy.  “We are delighted to be working alongside the Salvation Army and this fantastic group of volunteers.”

Melbourne Airport’s Chaplain, Major Winton Knop from The Salvation Army has been a key supporter of the program and said, “The volunteers are a group of people from all walks of life and are giving up their time to help our international passengers.  The volunteers are easy to spot on the terminal floor in their high visibility vests and after only one week, we’ve received fantastic feedback.” 

“Travelling can be stressful for some people and the airport is an emotionally charged place so people really appreciate seeing someone with a friendly face who can assist with their queries.”

The volunteers will be at Melbourne Airport at peak travel times.

Melbourne Airport iPhone app’s flight information is provided by the airlines and is the same information seen on the flight information boards at Melbourne Airport.

Melbourne Airport’s free iPhone app is available from the Apple iTunes store.  Further information can also be found at

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