Melbourne Airport

Commercial Vehicles

Taxi Management System

New Taxi Management System is coming to Melbourne Airport  

We are implementing new Taxi Management System as part of our continuous improvement in the airport’s service levels, facilities and infrastructure to manage forecast growth and to support Victoria’s expanding economy

The new Taxi Management System was due to launch this month but the rollout has now been delayed to allow for an extended testing period. Melbourne Airport and the Victorian Taxi Association will advise drivers on when the system will be available nearer to the go-live date.

About the new Taxi Management System

Taxi Access Fees will be charged directly to the CityLink account associated with the e-TAG and will be separately identified on the statement or invoice.

The Taxi Access fees are not changing from the current access prices.

As per current processes, urban and country taxis are not authorised by the Taxi Services Commission to pick up passengers from the Melbourne Airport taxi ranks and are therefore not affected by this change.

Once the New System is operating, taxis will be required to carry on board an e-TAG and have an active CityLink account to access the taxi holding areas and terminal taxi ranks at Melbourne Airport.

Taxi Management System - Testing

Before the new Taxi Management System does go live, there will be a testing period for the electronic signs and e-TAG equipment that has been installed in the Primary and Secondary Holding Areas. During this time, drivers are asked to ignore messaging on electronic signs or any beeps they may hear from their e-TAGs.

Drivers will not make a payment with their e-TAGs before the System go live date, even if their e-TAGs do beep.

Taxi Management System – Going Live

Once the new system is operating, drivers will hear one e-TAG beep as they pass the tolling point at Primary Holding Area Exit and make a payment and four e-TAG beeps if their accounts are suspended.

The new system will have three locations with e-TAG readers:

  • Primary Holding Area Entry – here the e-TAG readers are used so that drivers can be given a message on an electronic sign letting them know if their eTAG account is up to date and that it can be used by the system. No charging happens at this Entry.
  • Primary Holding Area Exit – this is the only location where a payment is taken by the e-TAG readers.
  • Secondary Holding Area Entry – e-TAG readers are used here to confirm that drivers have already made a payment. No charging happens at this Entry.

Once the new system is live, drivers who have remaining amounts on their taxi swipe cards will be able to access a refund via a website.  This refund website will require driver’s details including the swipe card number, driver’s name, address, and bank account details to allow funds to be released. All information will be stored securely and then deleted when the website is closed.

Swipe card numbers are on the cards themselves and displayed when used at the existing payment machines. Drivers should check their card details at Building 219 where cards are issued if numbers are no longer visible on the cards themselves.

Drivers are requested to hold on to their swipe cards until further instruction in the New Year.

The refund website will be available two weeks after the system goes live and will remain active for 3 months. The website will be found at melbourneairport.com.au/taxirefund.

What you should do

As a taxi operator or driver you should ensure that you have an e-TAG fitted in each taxi linked to an active CityLink account.

 Once the new system is working, taxis won’t be able to access the taxi holding areas and terminal taxi ranks at Melbourne Airport, if:

  • they forget their e-TAG
  • they are travelling on a CityLink pass
  • their account is suspended

Find out more from CityLink about how to keep your account active to make sure your access is as smooth as possible at https://citylink.com.au/taxi

Key dates

Testing of the new system in preparation for Go-live date – currently taking place

Taxi Management System goes live at Melbourne Airport – date to be confirmed

Card refunds available - two weeks after the new system is operating

Useful Links

CityLink - https://citylink.com.au/taxi

Any media enquiries should be directed to 9335 3666 (24-hours).