Melbourne Airport

Commercial Vehicles

Taxi Procedures At Melbourne Airport

Drop Off Procedures

To drop off passengers, taxi may use Departures Drive. There are no special requirements or procedures for dropping off passengers.

Pick-Up Procedures – Accessing the taxi ranks

To pick up passengers from the Melbourne Airport taxi ranks, taxis must first enter the Melrose Holding Yard located on the corner of Airport Drive and Francis Briggs Drive:

Movement between the terminal and to the Melrose Holding Yard

If you have dropped off a passenger at Terminals 1,2, 3, or 4 and wish to pick up another passenger, you will need to do so through the Primary Taxi Holding Yard. To get to the Holding Yard follow the approved taxi route which is:
         a. Right onto Centre Road
         b. Left at Airport Drive
         c. Right at APAC Drive
         d. Left at Francis Briggs Road

Movement from the Melrose Holding Yard and the Taxi Ranks

a.     Enter the Primary Taxi Holding Yard and queue in the next available row.

b.     After the row to your right has emptied, move forward to the exit gates.

c.     When the Taxi Head of Rank needs taxis, the exit gates will become active.

d.     Your PCDC card will be charged when you exit the Primary Taxi Holding Yard.

e.     Follow the approved taxi route which is marked on the road as a yellow line:
- Francis Briggs Road
- Centre Road
- Taxi Slip Lane, into the Secondary Taxi Holding Yard

f.      You have 15 minutes to reach the Secondary Taxi Holding Yard located on Centre Road. After this time it is deemed that you have gone to another job and you will need to re-enter the taxi system at the Primary Taxi Holding Yard.
Note: In the event of accidents on the road, abnormally heavy traffic, or other such emergency, Melbourne Airport will work around this.

g.     At the Secondary Taxi Holding Yard, enter one of the gates and swipe your PCDC card. The display will show a charge of $0.00. Alternatively, a message stating you are outside the 15 minute tolerance will display. If this is displayed return to Primary Taxi Holding Yard and re-enter the system.

h.     Once inside the Secondary Taxi Holding Yard, move forward until our reach the Taxi Head of Rank, once here you lights will indicate if you are to attend north or south rank.

i.      You may be requested to exit and proceed to the new T4 taxi rank. If so, turn right onto Grants Road, and Right onto Service Road, follow the yellow Taxis Only slip lane to the rank.
Note: Station wagons and maxi-taxis may be called forward in front of you to meet specific passenger needs, please ensure you allow them past.

 

Pre-booked Taxis

Pre-booked taxis must park in the Car Park, and discounted parking rates apply. Public Pickup Lanes are for the public only. Pre-booked WAT or Maxi cabs uplifting non-disabled passengers must also use the car park as there are parking spaces with suitable vehicle clearance available.

The one exception to this is WAT cabs uplifting disabled passengers.  This can be done in the designated disabled bays in the Public Pickup Lanes. Disabled parking spaces are also available in the Car Park.

Pre-booked taxis using the short term car park are eligible for the VHA special parking rates of $4 for the first 30 minutes. To claim this rate, simply attend the Car Park Management office at the base of the Parkroyal Hotel. You must be in uniform and present your TSC Drivers Certificate, Car Park staff will then issue you with a new parking ticket to exit the car park.

Please ensure you understand the Terms and Conditions of operating a taxi at Melbourne Airport

Fees

Vehicle charges apply to taxis’ picking up passengers at Melbourne Airport.

From the taxi ranks, a $3.58 fee applies.

Pre-booked taxis using the short term car park are eligible forspecial parking rates of $4 for the first 30 minutes. To claim this rate, simply attend the Car Park Management office at the base of the Parkroyal Hotel. You must be in uniform and present your TSC Drivers Certificate, Car Park staff will then issue you with a new parking ticket to exit the car park.

Please ensure you understand the Terms and Conditions of operating a taxi at Melbourne Airport.

 

Frequently Asked Questions

Is there a fee payable for dropping off a passenger from Melbourne Airport?
No. You may drop off your passenger for free in the public drop off areas on Departures Drive.

Is there a fee payable for picking up a passenger from Melbourne Airport?
Yes. The applicable access fees are shown above and pickups are subject to the procedures outlined above.

Can I leave my taxi unattended?
You may leave your taxi unattended whilst at Primary Taxi Holding Yard or in the Car Park only. However, for security reasons as soon as you approach Service Road and the terminals you must remain with your taxi at all times.

How do I apply for an authorized taxi card (PCDC)?
To apply for a parking card to activate the taxi system, you need to attend Security Services at building 219, located on the corner of Francis Briggs Rd and Centre Rd. Their office hours are from 8am – 2:30pm Monday to Friday.

Can I let my friend use my authorized taxi card (PCDC)?
No. The card can only be used by the issued holder.

Can I enter the system at the Secondary Taxi Holding Yard and bypass Primary Taxi Holding Yard?
No. All taxis wishing to pick up passengers from Melbourne Airport must firstly join the system at Melrose Holding Area.

Can I enter the Taxi Ranks (Terminals) by driving off the freeway and bypass all the holding areas?
No.  Any taxis that do not follow the approved procedures will be directed to leave the rank without a fare. Failure to comply with these instructions will see you infringed and the vehicle banned from the airport for a period.

Can I refuse a fare if I don’t wish to go there?
All taxis’ servicing Melbourne Airport must adhere to state regulations and not refuse any fare. Any taxis’ who refuse a fare will be directed to leave the rank without a fare and reported to the Taxi Services Commission.

If I find that a passenger has left something behind in my taxi what can I do?
Return back to Melbourne Airport and hand the item(s) to one of the Landside Security team who will forward it onto Lost Property. Alternatively take the item(s) to the AFP Police Station.

Can I tailgate through the system if my card (PCDC) is not working?
No. You can only migrate through the system if you have an active card (PCDC).

Where do I go if I have a problem with my card (PCDC)?
Security Services at building 219, located on the corner of Francis Briggs Rd and Centre Rd. Their office hours are from 8am – 3pm Monday to Friday.

I have been issued with a Penalty Infringement Notice from Melbourne Airport. Do I have to pay it?
Yes. Penalty Infringement Notices issued by the airport are enforceable under the Airports (Control of On‑Airport Activities) Regulations 1997 and failure to pay the infringement will lead to court action and the possibility of your vehicle being banned from the airport until the infringement is paid.

How do I provide feedback or raise issues with Melbourne Airport?
Melbourne Airport meets with the taxi and hire care industry regularly to discuss developments at the airport and address any concerns industry may raise. Should you wish to raise any issues you can do so through one of the representatives or via the 'Terminal and Passenger enquiries" section of the Contact Us page on this website.

Previous minutes from the meetings can be found here http://melbourneairport.com.au/docs/111113-minutes-taxi-driver-representatives-meeting-draft-circulated.pdf . Alternatively you may wish to raise your concerns with the Victorian Taxi Association.

How to a lodge a complaint with Melbourne Airport?
If you would like to lodge a complaint, you may do so by via the 'Terminal and Passenger enquiries" section of the Contact Us page on this website