Bus Operators To Or From Melbourne Airport
Operating a bus to or from Melbourne Airport
Melbourne Airport has the busiest forecourt in Australia due to our single terminal building. Managing traffic in this congested area requires special attention for various users. Commercial users normally visit the airport often, and therefore operating conditions generally apply to those companies to avoid confusing the general public. Detailed terms and conditions are available in the sections below, but the general conditions are as follows. We appreciate your cooperation to keep our forecourt moving.
- No buses (commercial vehicles of greater than 10 seats, including driver) are to access the elevated road of the forecourt, except Wheelchair Accessible Taxis
- Buses are to drop-off and pick-up passengers in their dedicated zones, shown in the map below. Casual users are to use the blue Groups and Charters zone.
- Fees are payable and congestion charges apply as shown in the attached table. Take note of the permitted dwell time to avoid congestion charges.
The general definitions of each category are:
- Regional Buses, is only for those companies that have contracts with PTV to provide services to specific regions or routes, and are listed on our public web page.
- Hotels and Off-airport parking, is for those services only
- Groups and charters, is the remainder of ad-hoc services, including casual operators
- Crew Transport, is only for airline crew transfers to and from hotels
Online Access Accounts
All bus payments are to be paid via our online payment system, avaliable at https://landside-access.melbourneairport.com.au/casual Once you have paid online, please print the reciept and display this reciept in your vehicle's windscreen. The reciept will show all the vehicles you have registered and may be photocopied and placed in every vehicle.
Terms and Conditions for Casual Operators apply and can be found here
Contracted Bus Operators
Melbourne Airport previously offered a Licence Agreements for Bus Operators. Due to the onerous nature of contract management, Bus Operators reqeusted these contracts be simplified. As a result, the Terms and Conditions outlined above are offered for all operators. Those Bus Operators that are still on Licence Agreements may elect to cancel their contracts at any time. The fees are identical for all operators, so there is no longer any benefit for either system.If you wish to cancel your Licence Agreement, please email email@example.com
Existing contracted bus operators can access their account at https://landside-access.melbourneairport.com.au/contract
Frequently Asked Questions
Do I require a permit to operate at Melbourne Airport? All operators using the Melbourne Airport forecourt for commercial purposes require a permit to operate. This is in the form of a payment reciept from your online account.
How much does it cost to access the forecourt? The attached table demonstrates the fees applicable for access of the forecourt excluding GST.
Where do I park as a casual user? Casual Users must park in the Groups and Charters zones. All other zones are allocated to regular operators who have licence agreements.
How do acquire a Licence Agreement to operate at Melbourne Airport? Licence Agreements are no longer offered. The Terms and Conditions apply to all new operators, the fee structure is identical to those previous operators remaining on Licence Agreements.
I have several vehicles. Do I need a permit or payment reciept for each? Yes.
The Zone I am allocated is full. Where do I park now? Operators must park as close to their allocated zone as possible. Operators found parking in other zones unnecessarily risk infringement. We reserve the right to re-allocate zones as we need to due to operational contraints (e.g. road works, or accidents) to maximise the efficiency of the forecourt. Where possible, operators will be notified in advance of any changes to minimise disruption.
Can I leave my bus unattended to gather my customers in the terminal? No, vehicles are not to be left unattended in the the forecourt. Any vehicle found unattended will be infringed and may be towed from the site.