Online Payment System for Casual Bus Operators
For bus operators who do not wish to enter into a licence agreement with Melbourne Airport, we now provide a casual online payment system avaliable at https://landside-access.melbourneairport.com.au
We do encourage operators to enter into licence agreements. Benefits of this include cheaper pricing, designated zoned areas, and billing by monthly invoice rather than pre-payment.
Changes to Bus Operations From 1 October 2013
Negotiation of the new licence agreements is now complete. We thank all bus companies for their patience and participation during this process. This consultation has concluded and we will now complete the changes to bus operations on 1 October 2013.
During the week starting 2 September, you should recieve three copies of the new licence agreements and instructions on what you need to supply Melbourne Airport. Once you return this to in the self addressed envelope provided, we will execute the agreements and issue you with your new bus permit stickers.
The new fee schedule will start from 1 October, any company who has not returned a signed licence agreement will default to the casual fee rates.
Changes to Bus Operations From 19 August 2013
Melbourne Airport is about to begin construction works for our Southern Precinct Project including our new T4 and Multi-Level Structure and an extended taxi rank for T1. Therefore, there are significant changes to the way buses operate at Melbourne Airport. Major changes are outlined in the attached flyer and have been undertaken to ease congestion in and around the airport, while providing a better level of service to passengers.
From 4am Monday 19 August, no bus shall be permitted to enter the elevated road. All pick-ups and drop-offs are to be done within your new zones as indicated below. As a reminder of which zone to use:
- Direct Buses, is only for those companies who have contracts with PTV to provide services to specific regions or routes, and are listed on our public web page.
- Hotels and Off-airport parking, is for those services only
- Groups and charters, is the remainder of ad-hoc services, including casual operators who pay via our online payment system
- Crew Transport, is only for international crew transfers to and from hotels
We appreciate your patience while we expand the airport to cater for our increasing passenger numbers.
Frequently Asked Questions
Do I require a permit to operate at Melbourne Airport? All operators using the Melbourne Airport forecourt for commercial purposes require a permit to operate. This is in the form of a casual pre-paid reciept (Details of the pre-paid system to be supplied soon), or a Licence Agreement which allows the operator to pick up commercial passengers for a reduced access fee.
How much does it cost to access the forecourt? The attached table demonstrates the fees applicable for access of the forecourt excluding GST. Operators who use the Forecourt on a regular basis, e.g. daily, should consider entering into a Licence Agreement with Melbourne Airport. The benefits of this include cheaper pricing, designated zoned areas, and greater operational efficiencies i.e. no need to purchase a ticket each trip.
Where do I park as a Casual User? Casual Users must park in the Groups and charters zone. All other zones are allocated to regular operators who have licence agreements.
How do acquire a Licence Agreement to operate at Melbourne Airport? Email firstname.lastname@example.org with the subject “Ground Transport Licence Agreement request”, and we will be in touch. Upon a successful application, we will issue a permit for each vehicle listed under the Licence Agreement.
What details do I need to provide Melbourne Airport with? Operators who apply for a Ground Transport Licence Agreement will be provided with a document which clearly outlines the information required for us to draw up the Licence Agreement.
Is there a minimum number of trips for acquiring a Licence Agreement? No, there are no minimum limits required to enter into an agreement. If a Licence Agreement is not arranged between Melbourne Airport and an operator, the operator will need to operate on a pre-paid system for access online at https://landside-access.melbourneairport.com.au/
How long is a Licence Agreement for? Licence Agreements are until 30 June 2016.
How do I pay for accessing the forecourt under a Licence Agreement? Licence Plate Recognision cameras will record your movements in the forecourt. Based on these movements, we will invoice you (the operator) at the end of each month.
What if I have not paid for this month? Permits are issued for each vehicle listed on the Licence Agreement. If access fees remain unpaid, then a Licence Agreement may be cancelled by Melbourne Airport. The operator would then revert to casual fees on a pre-paid system to continue access. Melbourne Airport may also draw on the bank guarantee or security deposit to cover the cost of access during the period in question.
Where are the designated areas for picking up passengers under a Licence Agreement? When permits are issued, operators will be allocated a zone in the forecourt area from which to pick up commercial passengers. Operators are expected to use those zones only. Zones are allocated on the basis of type of operation.
Do I need to display my permit on my vehicle(s)? Yes, permits must be displayed at all times. Vehicles without either a permit or a casual bus operator reciept risk being infringed by traffic management staff.
I have several vehicles. Do I need a permit for each? Yes. Each vehicle used under a Licence Agreement must be declared to Melbourne Airport. Permits are NOT transferable between vehicles.
The Zone I am allocated is full. Where do I park now? Operators must park as close to their allocated zone as possible. Operators found parking in other zones unnecessarily risk infringement. We reserve the right to re-allocate zones as we see fit, to maximise the efficiency of the forecourt. Operators will be notified in advance of any changes to minimise disruption.
Can I leave my bus unattended to gather my customers in the terminal? No, vehicles are not to be left unattended in the bus lane of the forecourt. Any vehicle found unattended will be infringed and may be towed from the site.