Preparing to fly

International arrivals

Arriving in Melbourne

When arriving in Melbourne from an international destination, passengers must proceed to the entry control point.  This point is  signed from the moment you depart the aircraft, and is located after duty free, on route to the baggage reclaim hall.

You will need to have the following documents ready for the entry control point:

  1. Passport
  2. Completed incoming passenger card

Once processed, you may continue on to collect your checked bags. 

Some Australian and New Zealand passport holders now have the option to self-process through passport control using SmartGate.

SmartGate is a simple, automated two-step process which performs the customs and immigration checks usually conducted by a Customs and Border Protection officer. It offers travellers flying into Melbourne another safe, efficient way to clear through passport control.

To use SmartGate, travellers must also be aged 18 years or over and have completed their incoming passenger card.

For more information, to see how SmartGate works or to view the SmartGate in-flight video click here

Anything to declare?

After collecting your baggage, proceed to the exiting point where your incoming passenger card will be checked by an officer prior to passing through Customs and Border Protection and the Australian Quarantine Inspection Service.

What to declare

Don't forget to declare any necessary items, as there are severe penalties for failing to declare articles that are prohibited, restricted or for which you are required to pay duty/sales tax.

A guide for travellers

The Australian Customs and Border Protection Service has a guide for international travellers to familiarise themselves with Australia’s prohibited and restricted goods laws, the Tourist Refund Scheme (TRS) and personal duty-free concessions. For a free copy, download Know before you Go (PDF 968.7KB)

For further information about what can and cannot be brought into Australia, please contact:

Australian Customs and Border Protection Service
Phone (Australia): 1300 363 263
Phone (Outside Australia): +61 2 6275 6666
www.customs.gov.au

Payment of duty and/or tax can be made in cash, travellers cheques ($AU) and by all major credit cards.

Cash amounts of $AU10,000 or more needs to be reported on arrival to a Customs and Border Protection officer (excluding travellers cheques).

Australian Quarantine Inspection Service (AQIS)

It is important to remember that if you have any animal or plant item with you, or packed in your luggage, you must declare it on your incoming passenger card. Please note that unaccompanied baggage may attract inspection charges.

For further information about quarantine restrictions, please contact:

Australian Quarantine & Inspection Service
Phone: +61 2 6272 3933
www.aqis.gov.au

Meeting Point

The Meeting Point is a clearly marked area to meet and greet passengers upon arrival. It is located next to the Groups and Tours desk at the southern end of Terminal 2 (T2) Arrivals. A large red sign clearly denotes the area.