Melbourne Airport

Airport facilities

OZLOOK TECH Travelmate

The OZLOOK Travelmate (Pocket WIFI) sales desk is positioned on the ground floor of the ARRIVALS hall of the International terminal (T2).

OZLOOK launched the Travelmate service in 2014 to provide Chinese tourists with timely and high-quality communications services, as well as comprehensive travel information.

Before arriving in Australia, Chinese tourists can order and purchase the OZLOOK service pack through the OZLOOK website and outlets in China. The service pack not only presents the most updated travel guide but also allows Chinese tourists to immediately enjoy local high-quality 3G/4G data communications services by simply switching on the Travelmate mobile hotspot device after arriving at Australia.

It is a hassle free service with no need for international tourists to spend time in choosing and activating SIM cards and data communications packages. Instead, tourists can stay connected with families and friends by the application of IP telephony and various social platforms. Meanwhile, it allows convenient access to the most updated Australian travel information with local tourist application.

Travelmate also provides local bilingual hotline services to assist tourists with unexpected incidents in order to ensure superior customer service experience.

Travelmate can connect up to 5 devices simultaneously including smartphone, iPhone, iPad and laptop. The product can be used Australia wide.

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