Lost Property within the Airport terminals
Travellers’ Services manages the lost property service, which caters for any item/s which have been lost or misplaced within Terminal 2 (T2), Terminal 3 (T3), Terminal 4 (T4) and the security checkpoints only.
For lost property on board an aircraft, or from within the airline lounge or boarding lounge/gate area, please contact the relevent airline directly - contact details are at the bottom of this page.
Phone +61 3 9297 1805
Hours of operation - 6am - 1am.
Email: Please use this link to lodge details of your lost property item
Please scroll to the bottom of the page to use the feedback and enquiries form.
Outside the listed hours of operation, please use the link above or leave a message on the listed phone number and a staff member will contact you within the next shift.
To retrieve an item that has been found, you will be provided with an item number which needs to be quoted in all communication. An appointment is necessary to pick-up items as this will enable staff to have your item ready for you when you call to collect it. Alternatively, there is a service provided to have items forwarded by post or courier. (Costs incurred are payable by the owner)
Lost Property retrieval options
- Owners can make an appointment and pick up the items from our international desk located on the ground floor (T2) Note: 48 Hours is to be given to minimize waiting times.
- Owners can make their own arrangements with the courier - Pack and Send. Contact +613 9338 0099. Note: You must provide the courier with the item number and advise us that they will be retrieving the item.
- Owners can send in a prepaid Australia Post envelope. Note: You must ensure that you quote the item number on the return envelope.
Travellers Services - Lost Property
Locked Bag 16
Gladstone Park Vic 3043
Lost Property aboard flight or carousel
If you have lost an item on a flight, please contact your airline directly. For contact details, see Airline information.
To claim luggage left on flight or on carousel, refer to the below contact numbers.
|Jetstar||+61 3 8336 5511|
|Rex||+61 3 8346 0320|
|Tiger||+61 3 9335 6991|
|Virgin Australia||+61 3 93391750|
|Qantas||+61 3 8336 4100|
If a passenger has lost their passport they need to contact Immigration directly.
Immigration: 1300 655 192