Melbourne Airport

Media

Melbourne Airport named in World's Top Five

Feb 27, 2008

Melbourne Airport was named in the Top 5 for airports that handle between 15 and 25 million passengers, in the Airports Council International (ACI) Airport Service Quality Survey.


The survey interviewed nearly 200,000 passengers across the world and is the largest review of passengers’ opinions of its kind, and is considered a key benchmark for airports worldwide.

The survey measures overall passenger experience at each airport on 34 different parameters, included key issues such as ease of access, courtesy/helpfulness of staff, terminal connection times and value for money. The survey is the largest of its kind and is undertaken on site, with the experience of travel through the airport fresh in the passenger's mind.

Melbourne Airport CEO Chris Woodruff said the survey was fantastic recognition for the 12,000-strong Melbourne Airport workforce.

“Key to the ACI result is the exceptional work by the whole Melbourne Airport team – from our customer service staff, the airlines, restaurants, shops and security team – to the behind-the-scenes staff, including border agencies. Their commitment to delivering outstanding service to passengers is a key reason for Melbourne being named in the Top 5,” said Mr Woodruff.

The acknowledgment comes as Melbourne Airport begins work on the largest ever series of expansions of its international terminal (T2).

“This sort of recognition is timely – with our recently commenced expansions of T2 set to establish new Australian benchmarks in passenger experience come 2012,” said Mr Woodruff.

The expansion program, which will add a combined total of 25,000m² of new space to T2 (International), will be undertaken through a series of individual projects at a combined total cost of over $330m. Victorians can take a tour of their future international terminal by visitingwww.melbourneairport.com.au/t2/.

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