Melbourne Airport

Corporate Information

Melbourne Airport Customer Service Charter

The Melbourne Airport Customer Service Charter sets out our service promise to our passengers, our approach to delivering  great service and the service accountability of our people.

The charter provides a common focus for our staff and service partners in striving to provide the best possible airport experience for our passengers

We look forward to hearing your feedback on how we are delivering on our promises. To let us know, email us via the contact us page.

Melbourne Airport Customer Service Charter (English Version)

Melbourne Airport Customer Service Charter (Chinese Version)

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