To ensure the safety and security of our passengers, and to provide them with quality customer service, all operators using the Melbourne Airport forecourt for commercial purposes require a permit to operate.
This is in the form of a casual parking ticket (Purchased from the Short Term Car Park Customer Service Office) or a Licence Agreement, which allows the operators to pick up commercial passengers for a small access fee.
Frequently Asked Questions
Do I require a permit to operate at Melbourne Airport?
All operators using the Melbourne Airport forecourt for commercial purposes require a permit to operate. This is in the form of a casual parking ticket (purchased from the Short Term Car Park Customer Service Office), or a Licence Agreement which allows the operator to pick up commercial passengers for an access fee. Remember, due to security concerns at the airport, busses must not be unattended at any time. Therefore, to purchase a casual ticket, you must have someone other than the driver make the purchase.
How much does it cost to access the forecourt?
The following table demonstrates the fees applicable for access of the Forecourt including GST. New and existing operators please be advised, these categories and vehcile sizes are presently under review.
Vehicle with no trailer,
10 seats including driver
with or without trailer
(less than 25 seats)
more than 25 seats
Operators who use the Forecourt on a regular basis, e.g. daily, should consider entering into a Licence Agreement with Melbourne Airport. The benefits of this include cheaper pricing, designated zoned areas, and greater operational efficiencies i.e. no need to purchase a ticket each trip.
Where do I park as a Casual User?
Casual Users must park in zone 7. All other zones are allocated to regular operators who have liscence agreements.
How do acquire a Licence Agreement to operate at Melbourne Airport?
Email email@example.com with the subject “Ground Transport Licence Agreement request”, and we will be in touch. Upon a successful application, we will issue a permit for each vehicle listed under the Licence Agreement.
What details do I need to provide Melbourne Airport with?
Operators who apply for a Ground Transport Licence Agreement will be provided with a document which clearly outlines the information required for us to draw up the Licence Agreement.
Is there a minimum number of trips for acquiring a Licence Agreement?
No. It is recommended that operators who are using the Forecourt on a daily basis consider entering into a Licence Agreement. If a Licence Agreement is not arranged between Melbourne Airport and an operator, the operator will need to purchase a casual parking ticket which must be displayed in the vehicles windscreen. Since vehicles are not to be unattended at any time in the forcourt, the driver must send someone else to the Car Park Customer Service Office.
How long is a Licence Agreement for?
Licence Agreements are for 12 months, however they are subject to change by Melbourne Airport if required during the term of the licence.
How do I pay for accessing the Forecourt under a Licence Agreement?
In the first instance, you must declare the number of trips you expect to make on a monthly basis for each type of vehicle. We will then invoice you (the operator) in advance each month for the trips declared. Melbourne Airport will monitor the number of actual trips made by each operator and adjust the invoice accordingly on a periodic basis.
What if the number of trips changes during the year?
To avoid any unnecessary invoicing adjustments, please inform us immediately of any changes to their expected number of trips.
What if I have not paid for this month?
Permits are issued for each vehicle listed on the Licence Agreement. If access fees remain unpaid, then a Licence Agreement may be cancelled by Melbourne Airport. The operator would then have to purchase casual parking tickets to continue access. Melbourne Airport may also draw on the Bank Guarantee to cover the cost of access during the period in question.
Where are the designated areas for picking up passengers under a Licence Agreement?
When permits are issued, operators will be allocated a zone in the Forecourt area from which to pick up commercial passengers. Operators are expected to use those zones only. Zones are allocated on the basis of type of operation.
Do I need to display my permit on my vehicle(s)?
Yes, permits must be displayed at all times. Vehicles without either a permit or a casual parking ticket risk being infringed by Traffic Management Staff.
I have several vehicles. Do I need a permit for each?
Yes. Each vehicle used under a Licence Agreement must be declared to Melbourne Airport. Permits are NOT transferable between vehicles.
The Zone I am allocated is full. Where do I park now?
Operators must park as close to their allocated zone as possible. Operators found parking in other zones unnecessarily risk infringement. We reserve the right to re-allocate zones as we see fit, to maximise the efficiency of the Forecourt. Operators will be notified in advance of any changes to minimise disruption.
I have additional trips to make because of a charter. Do I have to pay for this?
Yes, once-off charters or additional trips must be declared to Melbourne Airport, or casual tickets purchased. These will be charged at your normal rate.
Can I leave my bus unattended to gather my customers in the terminal?
No, vehicles may not be left unattended in the bus lane of the Forecourt. Any vehicle found unattended will be infringed and may be towed from the site.