Travellers' information service
Travellers’ Services is an information service which is available from two locations - the ground floor of the ARRIVALS hall of the International terminal (T2) and the Domestic terminal (T1).
It’s the first point of contact for visitors to Melbourne to find out about the latest events, tours and must-see destinations that Victoria has to offer.
The International (T2) service desk is open for personalised service from 6am to noon and 7pm to 11pm, seven days a week. These times reflect the most common arrival times for international arrivals. Outside of these hours please call or email the desk via the contacts below - and a staff member will return your call during the next shift.
A range of tourist and accommodation information can be accessed from the desk outside these hours - via the self service free call phone system and a range of brochures on hand.
Services that we are able to assist passengers with are;
- Accommodation (*discount can apply at selected hotels)
- Tours Booking (*discount applies on selected tours)
- Transport Services
- Shuttle service to and from the airport to your hotel
- Chauffeured car
- Limousine service
- Door to door transfer service
- Trains, buses and trams to see the sights
- Skybus transfer services
- Bus transfer Frankston to Dandenong
- Special needs (Wheelchair available)
- Flight information
- Airport and Terminal information
Airport Information Only
Main: +61 3 03 9297 1062
Hours of operation: 6am - noon & 7-11pm, 7 days.
It’s recommended that passengers arrive at least three hours before their scheduled flight departure time for international flights, and at least one hour prior for domestic flights.
Note: On average it can take 1 to 3 hours to clear Customs.
Visit the Lost Property section for information on lost property within the Airport Terminals.
If you have special requirement or are experiencing an emergency situation and need support, advice or assistance, Travellers Aid may be able to help you. Travellers Aid Australia is a not-for-profit organisation with a mission to assist all travellers at the point of need and to ensure that travellers reach their destination safely and confidently. For more information see: Travellers Aid Australia.