Airport facilities

Lost Property within the Airport terminals

Travellers’ Services manages the lost property service, which caters for any item/s which have been lost or misplaced within Terminal 2 (T2), Terminal 3 (T3), Terminal 4 (T4) and the security checkpoints only.

For lost property on board an aircraft, or from within the airline lounge or boarding lounge/gate area, please contact the relevent airline directly - contact details are at the bottom of this page 

The Hours of Operation for the Lost Property service managed by Travellers' Services are Monday to Friday from 8am to 4pm.

Contact Details
Phone +61 3 9297 1805
Email lost@easygo.com.au

To retrieve an item that has been found, you will be provided with an item number which needs to be quoted in all communication.   An appointment is necessary to pick-up items as this will enable staff to have your item ready for you when you call to collect it.   Alternatively, there is a service provided to have items forwarded by post or courier. (Costs incurred are payable by the owner)

Lost Property retrieval options

• Owners can make an appointment and pick up the items from our international desk located on the ground floor (T2) Note: 48 Hours is to be given to minimize waiting times.
• Owners can make their own arrangements with the courier - Pack and Send.
Contact +61 3 9396 1882 or 9338 0099. Note: You must provide the courier with the item number and advise us that they will be retrieving the item.
• Owners can send in a prepaid Australia Post envelope. Note: You must ensure that you quote the item number on the return envelope.

Our Address:
Travellers Services - Lost Property
Lock bag 16
Gladstone Park Vic 3043

Lost Property aboard flight or carousel

If you have lost an item on a flight, please contact your airline directly. For contact details, see Airline information.

To claim luggage left on flight or on carousel, refer to the below contact numbers.

Lost Passports

If a passenger has lost their passport they need to contact Customs directly. (note: Customs also hold onto cigarettes and alcohol)

Customs +61 3 9339 1320